Lola Roulin

Join our client's dynamic team in Barcelona as a Product Owner, leading the charge in developing cutting-edge outdoor furniture and garden products. As a key player, you'll bridge the gap between business objectives and digital solutions, driving growth and customer satisfaction. Your responsibilities and impact as a Product Owner: As a Product Owner, you'll be instrumental in shaping the development and enhancement of our e-commerce and back-office platforms: Craft the product vision and strategy, ensuring alignment with business objectives and customer needs. Strategize and prioritize the product roadmap based on market insights, user feedback, and business requirements. Foster collaboration among cross-functional teams, including development, design, marketing, and customer service, to deliver top-notch solutions. Manage the product backlog, define user stories, and ensure the timely delivery of features and enhancements. Advocate for a customer-centric approach, leveraging user research to drive actionable product improvements. Monitor product performance metrics and KPIs, driving continuous optimization and innovation. Skills, qualifications, and interests you need to succeed: Deep understanding of e-commerce and back-office systems. Proficiency in Agile methodologies, particularly Agile Scrum, and experience leading cross-functional teams. Knowledge of UX/UI design principles and best practices. Familiarity with web development technologies and tools. Analytical mindset, adept at interpreting data to drive informed decision-making. Strong communication and interpersonal skills, facilitating effective collaboration with diverse stakeholders. Problem-solving prowess and adaptability in navigating complex challenges. Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines. Willingness to travel to Lille once every two months for team alignment and collaboration. What's in it for you: Opportunities for professional growth and career advancement within an innovative environment Supportive and collaborative team culture, fostering creativity, diversity, and excellence One day of home office per week Access to training and development programs to enhance your skills and expertise Engaging projects and challenges, enabling you to make a meaningful impact on our products and customers Immediate starting date Your Future Company: Our client is an online distributor of outdoor and indoor furniture and equipment, committed to enhancing outdoor living experiences for their customers across Europe. With a focus on innovation and customer satisfaction, they are dedicated to delivering high-quality products and services. Join their passionate and talented team as they shape the future of outdoor living.

Our client is a global leader in providing information and communications technology (ICT) infrastructure and smart devices. With expertise in telecom networks, IT, smart devices, and cloud services, the company is dedicated to bringing digital connectivity to individuals, homes, and businesses, creating a fully connected and intelligent world. Your responsibilities and impact working as a Customer Service Agent will be: Assist customers with troubleshooting, offering guidance on technical issues and usability questions. Manage objections and complaints effectively. Respond to pre-sale inquiries regarding products and technology. Manage and prevent escalations by logging necessary details for second-line review. Suggest improvements to increase first contact resolution. Skills, qualifications and interests you need to succeed in this role: - A native-level proficiency in German and a minimum C1 level of English - Living in or willing to relocate to Budapest for an international career and life experience - Motivation and commitment to perform the assigned tasks effectively - Excitement about intercultural communication and embracing the expatriate lifestyle What’s in it for you? Type of contract: Permanent contract with 3 months of probation period Working hours: full time (40h/week) Monday – Friday, 09:00-17:30 Competitive salary In compliance with Hungarian law, you will be entitled to 20 to 30 business days of annual leave. Relocation package: A paid flight to Budapest and one week of accommodation will be provided. This offer is subject to the candidate's location at the time of application. The training period is fully paid and will be included in your contract. The contract start date will align with your first day of training. Your Future Company: Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

You are passionate about the Gaming Industry and also assisting customers? Then this might be the perfect match for you! Your responsibilities and impact working as a Customer Agent will be: Provide prompt and efficient responses to customer inquiries within designated timeframes. Acquire and maintain a comprehensive understanding of the client’s products and services. Handle all necessary correspondence as requested. Log all calls accurately and in accordance with established procedures. Diligently manage and update all relevant administrative documents. Identify when an issue or query needs to be escalated to another department or a more senior team members Skills, qualifications and interests you need to succeed in this role: A native-level proficiency in Hebrew and a minimum C1 level of English A valid Hungarian work permit (required) Living in or willing to relocate to Budapest for an international career and life experience Motivation and commitment to perform the assigned tasks effectively Excitement about intercultural communication and embracing the expatriate lifestyle What’s in it for you? Type of contract: Permanent contract with 3 months of probation period Working hours: full time (40h/week) Sunday-Thursday 9:00am to 17:30pm Competitive salary In compliance with Hungarian law, you will be entitled to 20 to 30 business days of annual leave. Relocation package: A paid flight to Budapest and one week of accommodation will be provided. This offer is subject to the candidate's location at the time of application. The training period is fully paid and will be included in your contract. The contract start date will align with your first day of training. Your Future Company: Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

Êtes-vous une personne empathique, à l'écoute et passionnée par la satisfaction client ? Avez-vous une maîtrise parfaite de la langue française à l'écrit, vous permettant de répondre aux demandes clients par mail et chat de manière efficace et professionnelle ? Si oui, cette opportunité est faite pour vous. Vos missions en tant que Conseiller Clientèle : ​ Répondre aux demandes des clients exclusivement par mail et chat, en assurant une communication fluide et professionnelle. Identifier les problèmes rencontrés par les clients et proposer des solutions adaptées tout en maintenant un niveau élevé de satisfaction client. Enregistrer et mettre à jour les informations dans le système CRM. ​ Compétences requises : ​ Excellente maîtrise écrite du français. Compréhension de l’importance d’une expérience client de qualité et de son impact sur la satisfaction globale. Empathie, sens de l’écoute, et professionnalisme dans toutes les interactions avec les clients. La maîtrise de l'anglais est un atout, mais pas indispensable. Un intérêt pour l'univers des jeux en ligne serait apprécié, mais n'est pas obligatoire. Résider à Barcelone et disposer d’un NIE valide. ​ Ce que nous vous offrons : ​ Contrat permanent avec une période d'essai de 3 mois. Après la période d'essai validée, 1-2 jours de télétravail par semaine Horaires en rotation : entre 9h et 22h, du lundi au dimanche, deux weekends par mois travaillés. Salaire annuel brut de 22 200€. Bureau situé en plein centre de Barcelone, avec terrasse et espace ouvert. Opportunités d’évolution de carrière au sein de l'entreprise. ​ Votre future entreprise : Cette agence, située à Barcelone, a été créée dans le but de fournir une assistance et un soutien aux entreprises dans leurs besoins en support client. Actuellement, ils sont ravis d'accueillir de nouveaux passionnés de la relation client au sein de leur équipe, en plein cœur de Barcelone.

Are you ready to start a new adventure in Barcelona, Spain? If you're enthusiastic about marketing and sales, tech-savvy, creative, and ready to thrive in a dynamic and rapidly evolving environment, we have the ideal opportunity for you! Your responsibilities as a Digital Marketing Consultant will be: Serve as a specialized advisor for Danish companies on their online advertising campaigns, making a significant impact on their business performance Develop unique customer experiences and actively shape the Dutch online marketing landscape Thriving for targets both in individual and team level Be a team player and collaborating for the success of the team and project What you need to succeed in this role: Native proficiency in Danish and fluent English A High school degree Affinity with sales, marketing & campaign management A collaborative team player with strong leadership, analytical, and communication skills A passion for marketing, technology, and online advertising with a keen interest in learning and growth What’s in it for you? Full-time position (39 hours per week, Monday to Friday) Permanent contract Salary conditions: from 23.876€ up to 30.000€ gross/year Sales bonus package: up to 3.400€ - 3.500€ gross/year Hybrid working model based in Barcelona Comprehensive relocation package: Flight ticket, 1 month of accommodation, support with private health insurance Intensive 3-week introduction training and specialized sales training Continuous support and coaching for personal and professional development Great referral program Clear career path with opportunities for growth within the project Dynamic business casual setting with a highly motivated and diverse team Your Future Company: Located in Barcelona, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!

Elevate Your Career in Luxury Automotive Customer Service! From solving technical issues, providing product’s advice and following up on customer's satisfaction, there are many areas where excellent customer support is required and this is where the company needs you! Join our client's team in Berlin and you will have the opportunity to make a difference! Your Role and Responsibilities as a Luxury Customer Service Specialist: Deliver outstanding service to clients through phone, email, and chat. Address and resolve customer inquiries efficiently. Diagnose issues and implement effective solutions. Maintain high levels of customer satisfaction. Collaborate with the team to achieve collective goals. Skills, qualifications and interests you need to succeed in this role: Native-level German and a minimum of C1 English proficiency. Experience in luxury customer service or hospitality. Understanding of creating exceptional customer experiences. Strong listening and communication skills. Commitment to excellence and professionalism. Team-oriented mindset and strong work ethic. What's in for you: Competitive salary package. Full-time employment, 40 hours per week. Permanent contract with growth opportunities. Dynamic and fast-paced work environment. Contribute to developing our Customer Interaction Center. Experience life in Berlin, Germany's vibrant capital. Your Future Company:  Our client, a leading luxury automotive brand, is seeking Customer Expert to be the first point of contact for their discerning clientele. As a Customer Expert, you will be an ambassador of the brand, ensuring that every interaction leaves a lasting positive impression on the customer.

Are you passionate about delivering exceptional customer service and have experience in the luxury sector or hotel industry? Are you ready to represent one of the world’s most prestigious automotive brands? If so, we have the perfect opportunity for you! Our client, a leading luxury automotive brand, is seeking Customer Expert to be the first point of contact for their discerning clientele. As a Customer Expert, you will be an ambassador of the brand, ensuring that every interaction leaves a lasting positive impression on the customer. Your Responsibilities as a Customer Expert: ​ Act as the first point of contact for customers, representing the brand with professionalism and empathy. Provide tailored support to resolve customer concerns while maintaining and enhancing customer relationships. Contribute to the expansion and improvement of the Customer Interaction Center by offering creative and constructive input. Ensure that every customer interaction is a positive experience that reflects the luxury status of the brand. ​ What’s in it for you? ​ Starting date: 1st of November/December/January Be part of building an innovative Customer Interaction Center for one of the top luxury automotive brands. Competitive salary and growth opportunities. Partial remote working option after the initial training period. Work in a dynamic and inclusive environment with a focus on quality and innovation. ​ Skills, qualifications and interests you need to succeed in this role: Native level of German and a proficient level of English. At least 1 year of experience in luxury customer service or the hotel industry. Excellent verbal and written communication skills with a strong ability to empathize and understand customer needs. Structured, well-organized, and able to handle tasks efficiently. Experience in the automotive industry is a plus.

Do you have passion for the travel and tourism industry? Do you like travelling when everything goes the way it should? You can have an impact on making travellers´ journeys a success!   We are looking for dynamic people like you who are open for a new experience abroad! Your responsibilities and impact as a Travel Agent will be: Booking management (altering, cancelling or creating new reservations) Assisting clients via inbound calls in the after-sales process by answering inquiries regarding the reservations and attending potential requests Managing the reservations back-office (ticket issuing, modification and cancellation of reservations) Replying to emails and messages from customers all over the world in English and native lang. Most importantly, always ensuring a high level of customer service. Skills, qualifications and interests you need to succeed in this role: The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspects of the job.  A native level of Danish and a good level of English Enthusiasm about travelling and tourism industry Knowledge of the value and impact that a good customer experience can create Being an attentive listener, comfortable and skilful at communicating with people Being energetic, innovative and working proactively at a fast pace Excitement about intercultural communication and the expatriate lifestyle Living in or willing to relocate to Barcelonal for an international career and life experience What's in it for you: A full-time job, 39h/week with rotative shifts Competitive Salary Great growing opportunities Work in an international environment in a multinational company in Malaga Your Future Company:  Two French entrepreneurs created a startup in 2000 and today, their idea has developed into a leading a global brand. Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are in business with. They have become one of the biggest international customer experience solution providers with more than 75.000 multilingual employees located in over 50 countries around the world. Currently, they are looking for new members to join them on their journey in their Barcelona office.

Are you ready to be the first point of contact for customers of one of the world’s largest financial service providers? Are you willing to be the crucial link in the Talk & Helpdesk team, assisting customers with inquiries about their debit cards, accounts, payments, and fraud while closely following procedures? If so, we have an exciting opportunity for you as a Customer Service Representative! Your responsibilities as a Customer Service Representative are: Handling customer inquiries, technical complaints, and questions related to online banking and the phone app Providing end-to-end solutions for technical questions Assisting customers with questions about their cards, accounts, payment status, and fraud while following specific procedures Using phone and email channels to help customers Following security procedures around sensitive data Ensuring accurate documentation of actions taken with customers in the system What’s in it for you? Permanent contract Full-time rotating shifts, Monday to Friday from 09:00 - 21:00 and weekends from 09:00 - 17:00. 5 days a week, 2 weekends per month. Fully paid training, professional development, and 2-week career evolution program Equipment provided by the company Growth opportunities within the company Team events Free Spanish lessons Possible meal allowance Ongoing training International environment Support from the company regarding NIE and SSN Skills, qualifications, and interests needed to be successful in this role: Fluent in Dutch and a good level of English A good listener, comfortable and skilled in communicating with people Energetic and innovative, proactive in a fast-paced environment Interest in the banking sector Reliable, able to handle sensitive data Your future company: This Belgian business process outsourcing company is known for delivering quality service in customer experience and business consultancy for its clients. As a proud "people company" that continually adapts to maintain a safe working environment for its employees, they are looking for new candidates to join their multilingual team based in Barcelona.

Are you looking for a new and interesting challenge within a company? Do you want to work closely with different stakeholders? Do you have an outgoing personality and do you like having contact with customers? If so, this opportunity is made for you.  Your responsibilities and impact  working as a Cash Collector will be:  Contacting and following-up daily your customers by phone calls or e-mails Understanding the whole OTC process for a better dispute management Understanding the legal and contractual recruitment scope Coordinating with the Billing Teams to solve invoice related disputes Collaborating with the Sales Team in negotiations with customers Liaising with the Cash Allocation Team to follow-up customers’ payments and its correct matching Giving and keeping visibility to the Sales Team on their portfolio’s Collection status Collaboration on one-off French and European projects (reporting, training, process improvement, etc) Preparing the litigation file for Legal procedures Achieving monthly personal and team Collection targets around Bad Debt and Cash-in amounts Skills, qualifications and interests you need to succeed in this role: You are fluent and professional in English and ideally native in French You are dynamic, and organized with a methodical approach You have good negotiation and communication skills (spoken and written) You can handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes) You are Customer focus You are able to work under pressure to attain company objectives and Cash Collection KPIs What’s in it for you? Permanent contract Salary aligned with your experience and the market Meal vouchers International environment context Career opportunities Starting date: Asap Your Future Company: An international SSC widely acknowledged as an excellent service provider for companies all over Europe is looking for experts in finance, administration, marketing, IT, HR and recruitment to join their hub in Barcelona. They offer a dynamic and multicultural environment with a team including talents from more than 30 different nationalities working on high-quality standards. Is this project not the best fit for you? Feel free to check our other opportunities or send us your CV to be considered for other projects or future opportunities.

Are you looking for a remote position? Our client is looking for bilingual Russian and English for a remote interpreter position.  If you are already located in Portugal and you have interests about translation services and client communication, continue reading, this might be for you!  Your responsibilities and impact as a Interpreter will be: In this role, you will be in charge of providing translation services in both languages Russian and English. Interpreter services via phone and video Translating and correcting grammar mistakes at the customer service level in the following industries: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, and 911, Law Enforcement, Court, and General Business Following instructions of customers and providing professional service for clients Skills, qualifications and interests you need to succeed in this role: The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspect of the job.  You are bilingual in Russian and English You are motivated, reliable and committed in your work You have a valid work permit for Portugal / EU citizenship You are already living in Portugal and you have all the paperwork done (NIF + SSN) You are able to work fully remote with cable connection You have a drive for excellence and professionalism You have excellent communication skills  You have a keen eye for proofreading What's in it for you? Type of contract: a long-term fixed term contract, renewable every year Working hours: full time 40h/week, Mon-Sun rotating shifts 07.00-22.00 Salary conditions: 990,52€ gross / month Private health insurance Paid holidays 22 day per year + Portuguese public holidays Real career opportunities in different career paths (*) Compensation during training period if successful (10 days): 50% of your hourly wages (lower taxes) Your Future Company: As part of a global community, you will work with a wide range of nationalities and backgrounds. You will work for a company who cares about its employees, full of opportunities to learn and grow professionally and personally.  Feel free to check our other opportunities in Customer Service in Lisbon or send us your CV to be considered for other projects or future opportunities.