Administration & Back Office

+++ Please apply only if you hold EU citizenship or a valid work permit for Portugal +++ Are you ready for a new chapter abroad? Are you looking for a people-first company where you can develop your skills and be part of a multicultural environment? You’ll find exactly that here! Your responsibilities and impact as a Support Specialist will be: Provide support to customer online orders throughout the entire process (e.g. delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls, order information review, and business-related requests) Handle sensitive customer and client information in accordance with PCI and GDPR regulations Communicate and collaborate with customers, couriers, financial institutions, customer service representatives, and internal departments Quickly recognize, analyze, and escalate complex problems when necessary with the help of internal resources and a knowledge base Skills, qualifications, and interests you need to succeed in this role: You have a native level of Turkish and a good level of English (minimum B2) You hold EU citizenship or a valid work permit for Portugal Strong written and verbal communication skills Ability to manage sensitive and classified information securely A proactive, problem-solving mindset with a customer-first attitude Team-oriented, thrives in a collaborative work environment Comfortable working in a fast-paced, deadline-driven setting What’s in it for you? Type of contract: Permanent contract with a 30-day trial period Training: Paid intensive training of 15–20 working days conducted in English, including product, system, and customer management training Working hours: 40h/week (8h/day), rotational shift between 07:00 and 24:00, Monday to Sunday (Portuguese public holidays apply) Salary conditions: With free accommodation (shared flat, all expenses included): ~1129,34€ gross/month Without accommodation: ~1423,34€ gross/month Private health insurance from day one Relocation support for international candidates: Free company-rented, fully equipped and furnished apartments available for the first 14 months (for applicants relocating from over 100km away) Support with paperwork, bank account setup, and a welcome kit upon arrival Work-from-home option available (depending on project needs, occasional visits to the company’s Lisbon hubs may be required) Dynamic, diverse, and multicultural environment Access to free language courses, wellness activities, and cultural events Career growth opportunities within 6 months to roles like QA, Team Lead, or Supervisor Your Future Company: Our client is a leading global customer service solutions provider, known for its people-first approach and multicultural workforce. Based in Lisbon, this is a company where your wellbeing, personal development, and professional growth are a top priority. What should you expect from living in Lisbon? Beautiful cityscapes and rich cultural heritage Affordable living in a vibrant European capital Famous Portuguese cuisine and café culture Friendly locals and an upbeat, sunny lifestyle Warm climate and proximity to Atlantic beaches A large, welcoming international community Not the right fit? We offer other opportunities for Turkish speakers in Portugal. Feel free to send us your CV to be considered for alternative positions.

¿Buscas un nuevo desafío en una empresa con un ambiente estable y familiar? ¿Te apasiona el ámbito comercial y disfrutas gestionando relaciones con clientes? Si tienes habilidades de ventas, comunicación y organización, ¡esta es la oportunidad perfecta para ti! Trabajarás en un equipo dinámico donde cada día traerá nuevos retos y oportunidades de crecimiento. Tus responsabilidades e impacto como Administrativo Comercial serán: Responsable de la gestión administrativa de la cartera de clientes Construir y mantener relaciones sólidas con los clientes Coordinar y organizar la logística de entrega, asegurando que los productos lleguen a tiempo. Informar y apoyar a los clientes en caso de problemas de suministro o retrasos. Gestionar disputas y encontrar soluciones efectivas para mantener la satisfacción del cliente. Realizar el seguimiento de pagos y asegurar la recuperación de facturas pendientes. ¿Qué buscamos para que tengas éxito en este puesto? Experiencia previa en un puesto similar en ventas, asistencia comercial o atención al cliente. Título en ventas, administración o similar Excelentes habilidades de comunicación y negociación. Capacidad de organización, atención al detalle y autonomía en la gestión del trabajo. Español nativo y conocimientos en inglés o francés son un plus. Dominio de herramientas digitales y software de gestión comercial. ¿Qué te ofrecemos? Paquete salarial competitoc a partir de los 24,000€ anuales Contrato permanente. Formar parte de un equipo dinámico con oportunidad de crecimiento Ambiente familiar. Oportunidad de trabajar en una industria de lujo. Un ambiente de trabajo dinámico con oportunidades de crecimiento y desarrollo profesional. Horario de lunes a viernes para un mejor equilibrio entre vida personal y profesional. Ubicación en Manresa. Incorporación inmediata en una empresa con visión internacional.

Are you a number enthusiast with an interest in the financial insurance world? Are you structured and organized and have a passion for the world of administration? Become our client's new back-office specialist in Barcelona! Your responsibilities and impact as an Senior Administration Support will be: Interacting as a problem-solver and supporting customer-facing colleagues by handling complex issues relating to contracts, payment issues etc.  Receiving registration files and uploading them into the system. Updating of the insured base. Ensuring a swift and fast resolution for problems. Management of communications with clients and with service providers. Liaising with partners and providing direction for issue resolution in order to achieve customer satisfaction Being in contact with customers directly and understanding their needs  Skills, qualifications, and interests you need to succeed in this role: A native level of German and a good level of English  Having previous experience/background in administrative/ back-office work, preferably 1-3 years.  Strong Excel skills. Ability to create pivot tables and use several functions in Excel such as vlookup, Iserror, etc.  Working coordinated, organized, and autonomously Being energetic, innovative, and working proactively at a fast pace Excitement about intercultural communication and the expatriate lifestyle Living in or willing to relocate to Barcelona for an international career and life experience Having a valid Spanish work permit (required). What’s in it for you? Contract: 3 months + 3 months + permanent contract Working hours: 40/weeks, Mon-Fri 9 AM - 6 PM  Salary: 25000-27000 gross/year depending on the experience level Hybrid working system 24 days/year holiday Stable and international work environment  Fast-growing company. What should you expect from living in Barcelona? The unique experience of an international and diverse culture A beautiful beach city surrounded by both coastal towns and mountains Delightful gastronomic experiences of Spanish, Catalan, and World cuisines Quite a dynamic and active urban life where it is difficult to get bored Sunny days, Mediterranean weather, and a relaxed lifestyle An attractive startup and innovation hub with exciting opportunities Is this project not the best fit for you? Feel free to check our other opportunities for German speakers in Spain or send us your CV to be considered for other projects or future opportunities.

Are you detail-oriented with a passion for administrative processes in the insurance world? Do you enjoy working in a structured environment with international exposure? Join our client's operations team in beautiful Barcelona as a Back Office Specialist for the German-Austrian Market! Your responsibilities and impact as a Back Office Specialist will be: Receiving registration files and uploading them into internal systems Updating the insured database with accuracy and speed Managing customer communications (e.g., welcome packs, automated letters) Overseeing payment collections and settlements with insurance partners Analyzing reports and helping ensure business monitoring processes run smoothly Supporting internal teams such as the Call Center and Cancellations department Liaising with service providers and offering process support Handling cancellation requests and ensuring proper system updates Skills, qualifications, and interests you need to succeed in this role: A native/bilingual level of German and a good command of English or Spanish A background in administrative work, ideally 2–3 years in an office or insurance/financial setting Bachelor's degree in business administration, economics or similar, or higher degree in administration or similar. Proficiency in Microsoft Excel (pivot tables, vlookup, if-error functions, conditional formatting, etc.) Strong organizational skills, attention to detail, and analytical thinking Comfortable working both independently and as part of a team A proactive, solution-oriented mindset with a knack for improving workflows Willingness to live in or relocate to Barcelona Valid Spanish work permit (required) What’s in it for you? Permanent position after an initial trial period Salary range from 25.000 Hybrid work model: 3 days remote, 2 in-office 28 vacation days/year (25 working days + 3 special leave days) German public holiday calendar Flexible Fridays: Reduced working hours Private health insurance  Meal/transport card with tax benefits Exclusive brand discounts Gym discounts (DIR Barcelona) Dynamic, diverse and inclusive environment Living in Barcelona: Work in a multicultural, international setting Enjoy Mediterranean weather, beaches, and mountains Indulge in a vibrant food and culture scene Live in one of Europe’s top startup and innovation hubs   Ready to bring your skills into the heart of a growing international company? Apply now and take the next step in your back-office career!

Our client is a dynamic and rapidly growing startup based within the beauty sector based in Marbella and operating within the US market. They’re seeking an Operations & Project Manager to join their team.  In this role, you will manage timelines, budgets, and quality standards while collaborating with cross-functional teams to ensure seamless execution. If you are highly organized, proactive, and passionate about bringing products to market, this role is for you! Your responsibilities and impact working as a Operations & Project Manager will be: Develop and manage project plans, timelines, and budgets. Define project scope, objectives, and deliverables. Coordinate activities across teams, including formulation, design, packaging, marketing, and supply chain. Monitor project progress, identify risks, and implement mitigation strategies. Ensure projects are delivered on time and within budget. Communicate project updates to internal and external stakeholders. Manage expectations and address concerns proactively. Lead meetings to ensure alignment and clear communication. Oversee the product development lifecycle, from ideation to market launch. Manage product samples, trials, and testing. Coordinate artwork, packaging, and labeling processes. Ensure compliance with quality standards and regulatory requirements. Develop and monitor project budgets. Track expenses and optimize resource allocation. Identify and resolve project challenges efficiently. Propose and implement process improvements for better efficiency. Stay informed about beauty industry trends, innovations, and best practices. Skills, qualifications and interests you need to succeed in this role: Bachelor’s OR Master’s degree in a related field Proven experience in project management (experience in the beauty industry is a plus) Strong planning, organization, and execution abilities Excellent written and verbal communication skills Ability to build and maintain relationships with diverse stakeholders Quick thinking and ability to resolve issues effectively Ability to handle multiple projects and meet deadlines Strong ability to prioritize and structure tasks efficiently Understanding of beauty industry trends, formulations, and product launches What’s in it for you? Permanent contract Compensation aligned with the market and experience Being part of a growing international company & project within the beauty industry Hybrid flexibility

+++ Please apply only if you hold EU citizenship or a valid work permit for Portugal +++ Do you enjoy watching content like short lip-sync, comedy or talent videos? Maybe already created some by yourself? Are you always aware of the newest trends on the internet? Do you want to work abroad in a Team of over 80 different nationalities?  We might have the right opportunity for you in Porto!  Your responsibilities and impact as a Content Moderator will be: Part of your daily activities will be: • Reviewing content (videos, image, text, and audio) in accordance with policies • Responding to customer inquiries regarding Trust & Safety actions, such as abuse reports and enforcement appeals • Ensuring user and brand safety • Able to provide services on a 24/7 shift rotation • Disclaimer: please note that these tasks involve extensive exposure to sensitive content, including but not limited to vulgar content, violence, pornography and fake news Skills, qualifications and interests you need to succeed in this role: The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspect of the job. Are you customer service oriented, have good communication skills, pro-active and team-player? Then they might have an opportunity for you to join them! – You have a fluent level of Italian + a good level on English – You are looking for a job opportunity abroad  – You are always up to date regarding Social Media – You are motivated and committed to your work – You have excellent communication and listening skills – You are a team player and willing to work with many other nationalities What’s in it for you? – Type of contract: a long-term fixed-term contract, renewable every year – Working hours: full time (40h/week) on rotating shifts; 24/7 – Salary conditions (*) – 2 options:    a) Including free accommodation (shared flat, all bills included): 850€ gross/month    b) Excluding accommodation: 1080€ gross/month – For international candidates:    – Reimbursement of your initial flight expenses after 9 months    – Airport pick up    – Yearly two-way flight ticket back to your home country (within the EU)    – Help in paperwork, opening bank account, etc. upon your arrival – Free Portuguese lessons, cooking classes, sport activities and social events organized by the company – Real career opportunities in different career paths (*) Compensation during training period if successful (10 days): 50% of your hourly wages (lower taxes) Your Future Company: Located in Porto, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you! Feel free to check our other opportunities in Administration & Back Office in Porto or send us your CV to be considered for other projects or future opportunities.

Are you ready to start a career in Lisbon, Portugal  and join a dynamic team, taking on an exciting role as a content moderator ? Then we have the perfect opportunity for you! Ensure customer satisfaction and contribute to the growth of one of the biggest social media company world wide. Your responsibilities as Content Moderator will be: Ensuring legal compliance and safety of content uploaded to the  platform Responsiblity for the development, improvement, and maintenance of standards for the security of online communities Improving the content management strategy Responsiblity for coordinating with supervising departments for timely management of content that violates the policies Skills, qualifications and interests you need to succeed in this role: A native level proficiency in german and a minimum B2 level in English  A valid Portuguese work permit or EU citizen/ Passport (required)  Living or willing to relocate to Lisbon for an international career and life experience Motivation and commitment to perform the assigned tasks effectively Keeping up-to-date with social media trends and practices Excitement about intercultural communication  What’s in it for you? Accommodation support  Refunding of your initial flights after 3 months  Type of contract: 12 months contract, renewable  Working hours: 40h/ Week (full-time)  Monday- Sunday: Rotative shifts  Paid professional training Salary conditions: Without accommodation: 1350-1560€ gross/month; With acommodation: 980€- 1240€gross/month Private Health insurance after training Growing opportunities, Free- time activities (surfing classes, football club etc.) Working in a young and international environment Your Future Company: Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you! What should you expect from living in Lisbon?  A colorful city view and a rich cultural history Pros of living in a European capital on a budget Delicious Portuguese cuisine and famous café culture Friendly people, good vibes and a happy-go-lucky urban life   Warm climate all year and a sunny beach life next to the Atlantic A large English-speaking local community and international environment Is this project not the best fit for you? Feel free to check our other opportunities forGerman speakers in Portugalor send us your CV to be considered for other projects or future opportunities.

Are you sick of the Dutch weather and looking to live somewhere warm and sunny? Do you love the Mediteranian lifestyle? And have you always dreamed of surfing the famous Portugal waves? Then we are looking for you! Join a global leader in the BPO industry as a content moderator in sunny Lisbon. Regardless of your professional background, you can work in an international office where you can ensure a positive online experience. You do this by monitoring and reviewing user-generated content. This role is crucial in maintaining a safe, respectful, and positive environment for all users.  If this sounds interesting to you, then this is the perfect chance to combine work with the beautiful Portuguese lifestyle. Apply today and take the next step in your career! What is in it for you? A great salary with 2 options: Including free shared accommodation with all bills included: €950 - €1008 gross/month Excluding accommodation, 1237–1307 gross/month Help with all paperwork, opening a bank account, etc.  Flight expenses are covered and airport pick-up.  Free activities! Join football clubs, surfing classes, cooking classes, and parties! Hybrid work possibilities after training.  Being a part of a young and international team The experience of a lifetime! Your responsibilities as a content moderator will be: Reviewing and scanning content on the app Checking if it is appropriate and coincides with the platform guidelines Evaluating reported content Safeguarding the user experience The skills, interests, and qualifications you need to succeed in this role are: You are a native or C1 Dutch speaker and have an advanced level of English. You have well-developed critical thinking skills.  You have an affinity for social media.  You have attention to detail and have an ability to spot nuances and inconsistencies. You are happy to work a rotative schedule, including night shifts. You have previous experience in content moderation, although not required.  Your future company: Located in Lisbon, the company you´re going to work for is a global leader in sales and customer service solutions provider and has 14,000 employees worldwide. They are currently working on 50+ projects with multinational brands like Spotify and Microsoft. Here you will work on your career development, language skills, and social integration. Are you ready to be an added value to their international team, including talents from more than 80 nationalities from all over the world? Because they want you on the team! Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.

We are searching for enthusiastic Customer Support/ Back Office professionals wanting to discover Portugal and help the customers.Are you someone who wishes to live Portugal? Explore Lisbon? Then do not hesitate to join the team! Your responsibilities and impact as Customer Support/Back-Office will be: Supporting clients’ activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands Answering inquiries from customers by phone, e-mail and chat Identifying issues and provide solutions Ensuring high level of customer satisfaction Processing goods returns and refunds Providing ad-hoc support Being a team player and participate in the success of the team and project Skills, qualifications and interests you need to succeed in this role: A native level of Dutch and at least a B2 level of English  A high school degree Having a valid work permit for the specific country (required) Living in or willing to relocate to Portugal for an international career and life experience Being an attentive listener, comfortable and skillful at communicating with people Having a drive for excellence and professionalism Being a real team player and committed to your work Excitement about intercultural communication and the expatriate lifestyle Knowledge of the value and impact that a good customer experience can create  What’s in it for you? Type of contract: a long-term fixed term contract, renewable every year or even indefinite  Working hours: full time (40h/week) Different schedules depending on the project, 8 hours a day, rotational schedule or regular working hours Various model options: on site, hybrid or remote projects Salary range: 950 - 1300€ gross/month depending on project and relocation package For international candidates: Relocation Package including accomodation and flight/travel tickets Help with paperwork, opening bank account, etc. upon your arrival Health insurance after training Different add ons such as language lessons, cooking classes, sports activities, and social events organized by the company Real career opportunities in different career paths Your Future Company: By working with the major global players in BPOs, you have the flexibility to choose between locations in Portugal or Greece or Spain, including trendy cities such as Lisbon, Porto, Athens, Barcelona or Valencia. Regardless of your location, you can expect an international experience in and around your future workplace. Every city has a vibrant and lively culture, a warm climate, welcoming locals, unique cuisine, an international community and plenty to discover.

Porto is calling! We are looking for Social Media Content Moderators to join a dynamic and fast-growing team in Porto. In this role, you will ensure that the online community remains safe and engaging by monitoring and reviewing user-generated content. +++Start date: asap+++ Your responsibilities and impact as a Social Media Content Moderator will be: Reviewing and scanning content on the app Checking if it is appropriate and coincides with the platform guidelines Evaluating reported content Safeguarding the user experience Skills, qualifications and interests you need to succeed in this role: native Italian speaker + an advanced level of English holding a valid work permit for Portugal Well-developed critical thinking skills Affinity for social media A reliable and proactive approach to entrusted tasks Any previous experience in customer service or content moderation would be desirable, although not required Committed to providing high-quality, accurate information Availability to work on the weekends What’s in it for you? A full-time contract for 6 months of 40hrs/week 24/7 Monday to Sunday rotative shifts Fixed shifts in the morning (07:00 – 16:00), afternoon (14:00 – 23:00) and night (22:30 – 07:30) on a rotative schedule A package in line with the market: 950 € gross/month (14 times a year) + 200 € gross/ month (12 times a year) + 7.63 €/day meal allowance  + Private Health Insurance If you live outside Portugal: reimbursement (up to 700€) of initial flight ticket after 90 days within the company + hotel room for 28 days  If you live inside of Portugal: reimbursement of travel costs (up to 150€) after 90 days within the company  Fully paid training, professional development and career evolution Work in an international environment in a multinational company in Lisbon An interesting work environment in a modern hub with an international team Your Future Company: Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees. In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.

Suchst du nach einer Möglichkeit, im Ausland zu leben und zu arbeiten, aber Kundenservice ist nicht das, was du suchst? Wir haben eine großartige Gelegenheit im Back Office für dich. Im Herzen von Porto gelegen, sind deine Hauptaufgaben administrativer Natur und beziehen sich auf den Bereich der sozialen Medien. Du sorgst dafür, dass die Online-Community sicher und ansprechend bleibt, indem du nutzergenerierte Inhalte überwachst und überprüfst. Zusätzlicher Vorteil: Willkommensbonus von 1000€, wenn Sie am 25. Juli anfangen können.​ Deine Aufgaben und dein Einfluss als Back Office Agent werden sein: Überprüfen und Scannen von Inhalten in der App Überprüfung, ob sie angemessen sind und mit den Richtlinien der Plattform übereinstimmen Bewertung der gemeldeten Inhalte Sicherstellung der Benutzerfreundlichkeit Fähigkeiten, Qualifikationen und Interessen, die du brauchst, um in dieser Rolle erfolgreich zu sein: C1/Muttersprache Deutsch + fortgeschrittene Englischkenntnisse Ausgeprägte Fähigkeiten zum kritischen Denken Affinität zu sozialen Medien Eine zuverlässige und proaktive Herangehensweise an die übertragenen Aufgaben Frühere Erfahrungen im Kundenservice oder in der Moderation von Inhalten wären wünschenswert, sind aber keine Voraussetzung Engagement für die Bereitstellung qualitativ hochwertiger, genauer Informationen Bereitschaft zur Arbeit an den Wochenenden Was ist für dich drin? Ein Vollzeitvertrag für 6 Monate mit 40 Stunden/Woche 24/7 Montag bis Sonntag in Wechselschichten Feste Schichten am Morgen (07:00 - 16:00), am Nachmittag (14:00 - 23:00) und in der Nacht (22:30 - 07:30) nach einem Rotationsplan Ein marktgerechtes Paket: 950 € brutto/Monat (14 Mal im Jahr) + 450 € brutto/Monat (12 Mal im Jahr) + 7,63 €/Tag Essensgeld + 1000 € Willkommensbonus + Private Krankenversicherung Wenn du außerhalb Portugals wohnst: Erstattung (bis zu 700 €) des ersten Flugtickets nach 90 Tagen im Unternehmen + Hotelzimmer für 28 Tage  Wenn du innerhalb Portugals wohnst: Rückerstattung der Reisekosten (bis zu 150 €) nach 90 Tagen im Unternehmen  Vollständig bezahlte Ausbildung, berufliche Entwicklung und Karriereentwicklung Arbeit in einem internationalen Umfeld in einem multinationalen Unternehmen in Lissabon Ein interessantes Arbeitsumfeld in einem modernen Zentrum mit einem internationalen Team Dein zukünftiges Unternehmen: Das im Jahr 2000 von zwei französischen Unternehmern gegründete Unternehmen hat sich zu einem internationalen Spezialisten für Kundenerlebnisse entwickelt, der weltweit präsent ist und mehr als 50.000 Mitarbeiter zählt. In seinem internationalen Zentrum in Lissabon kümmert sich das Unternehmen im Auftrag einiger der fortschrittlichsten Marken der Welt um die Kundenerfahrungen.

Are you looking for an opportunity to live and work abroad but Customer Service is not what you are looking for? We have a great opportunity in back office for you. Located in the heart of Porto, your main task are administrative and related to the fields of social media. You will ensure that the online community remains safe and engaging by monitoring and reviewing user-generated content. Your responsibilities and impact as Back Office Agent will be: Reviewing and scanning content on the app Checking if it is appropriate and coincides with the platform guidelines Evaluating reported content Safeguarding the user experience Skills, qualifications and interests you need to succeed in this role: C1/native German speaker + an advanced level of English (B2) Well-developed critical thinking skills Affinity for social media A reliable and proactive approach to entrusted tasks Any previous experience in customer service or content moderation would be desirable, although not required Committed to providing high-quality, accurate information Availability to work on the weekends What’s in it for you? A full-time contract for 6 months of 40hrs/week 24/7 Monday to Sunday rotative shifts Fixed shifts in the morning (07:00 – 16:00), afternoon (14:00 – 23:00) and night (22:30 – 07:30) on a rotative schedule A package in line with the market: 950 € gross/month (14 times a year) + 450 € gross/ month (12 times a year) + 7.63 €/day meal allowance + Private Health Insurance If you live outside Portugal: reimbursement (up to 700€) of initial flight ticket after 90 days within the company + hotel room for 28 days  If you live inside of Portugal: reimbursement of travel costs (up to 150€) after 90 days within the company  Fully paid training, professional development and career evolution Work in an international environment in a multinational company in Porto An interesting work environment in a modern hub with an international team Your Future Company: Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees. In their international hub in Porto, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.

Ben je klaar om je carrière te starten in Lissabon, Portugal? Dan hebben we een geweldige kans als Backoffice Ondersteuning. Onderhoudt de kernactiviteiten van het bedrijf, handel administratieve taken af en maak diepgaande analyses van klantgegevens. Jouw verantwoordelijkheden als Back Office Support voor Video Gaming Merk zullen zijn:  Ondersteunen van de efficiënte werking van de kernactiviteiten door administratieve en organisatorische taken te beheren Fungeren als eerste aanspreekpunt voor complexe vragen, klachten en technische problemen van klanten Diepgaande analyse van geëscaleerde gevallen, verzamelen van informatie, identificeren van hoofdoorzaken en bepalen van oplossingen Communiceren met klanten via telefoon, e-mail en chat om hen te informeren over de status en oplossingen van hun gevallen Regelmatig beoordelen van geëscaleerde gevallen om te voldoen aan bedrijfsnormen, SLA's en wettelijke vereisten Vaardigheden, kwalificaties en interesses die je nodig hebt om te slagen in deze functie:   Nederlands als moedertaal en uitstekend Engels In staat zijn om diepgaande analyses te maken van klantgegevens, zelfstandig en onder minimale supervisie kunnen werken, en nauwkeurig met veel aandacht voor details Beschikken over analytische en probleemoplossende vaardigheden, aandachtig luisteren en vaardig communiceren met mensen Energiek, innovatief en proactief werken in een hoog tempo, en enthousiast zijn over interculturele communicatie en de expat lifestyle Wonen in of bereid zijn te verhuizen naar Portugal voor een internationale carrière en levenservaring, en in het bezit zijn van een geldige Portugese werkvergunning of een nationaliteit waarmee je in een EU-land mag werken Wat zit er voor jou in? Soort contract: Contract onbepaalde tijd, 30 dagen proefperiode Kantoorbaan Voltijds (40u/week) maandag - vrijdag: 09:00-19:00 (GMT) Salarisvoorwaarden: 16.584/jaar (plus prestatiepremie) + Loyaliteitspremie: 300 euro om de 3 maanden + Prestatiepremie + Maaltijdcheques Ziektekostenverzekering na 6 maanden Betaalde professionele training Leuke en boeiende bedrijfsinitiatieven Voor internationale kandidaten: Relocatiepakket met hulp bij huisvesting in de eerste maanden en vlucht vergoeding. De hulp bij huisvesting is op maat van jouw behoeften en budget, waaronder hulp bij tijdelijke huisvesting in de eerste weken en/of het vinden van permanente huisvesting. Jouw toekomstige bedrijf: Jouw toekomstige bedrijf is een wereldwijde leider in de BPO-industrie. Met 170.000 werknemers over de hele wereld maak je deel uit van een team achter de beste ervaringen voor +750 van 's werelds toonaangevende en digital-first merken. De innovatieve oplossingen, technologie en expertise zijn ontworpen om de operationele behoeften van klanten te ondersteunen en klanten een naadloze ervaring te bieden op de momenten die er toe doen. Wat kun je verwachten van wonen in Lissabon? Een kleurrijk stadsbeeld en een rijke culturele geschiedenis Voordelen van wonen in een Europese hoofdstad met een budget Heerlijke Portugese keuken en beroemde cafécultuur Vriendelijke mensen, goede sfeer en een vrolijk stadsleven Het hele jaar door een warm klimaat en een zonnig strandleven aan de Atlantische Oceaan Een grote Engelssprekende lokale gemeenschap en internationale omgeving Solliciteer nu en geniet van een gepersonaliseerde sollicitatieprocedure waarbij je niet als een nummer gezien wordt. Krijg specifieke tips en trucs voor je cv en het sollicitatiegesprek met het aanwervende bedrijf om je kansen op de baan te vergroten.

Porto ruft! Wir suchen Social Media Content Moderators für ein dynamisches und schnell wachsendes Team in Porto. In dieser Funktion stellst du sicher, dass die Online-Community sicher und ansprechend bleibt, indem du nutzergenerierte Inhalte überwachst und überprüfst. Zusätzlicher Vorteil: Willkommensbonus von 1000€, wenn du am 4. Juli anfangen kannst!​???? Deine Aufgaben und dein Einfluss als Sales Representative werden sein: Überprüfen und Scannen von Inhalten in der App Überprüfung, ob sie angemessen sind und mit den Richtlinien der Plattform übereinstimmen Bewertung der gemeldeten Inhalte Sicherstellung der Benutzerfreundlichkeit Fähigkeiten, Qualifikationen und Interessen, die du brauchst, um in dieser Rolle erfolgreich zu sein: C1/Muttersprache Deutsch + fortgeschrittene Englischkenntnisse Ausgeprägte Fähigkeiten zum kritischen Denken Affinität zu sozialen Medien Eine zuverlässige und proaktive Herangehensweise an die übertragenen Aufgaben Frühere Erfahrungen im Kundenservice oder in der Moderation von Inhalten wären wünschenswert, sind aber keine Voraussetzung Engagement für die Bereitstellung qualitativ hochwertiger, genauer Informationen Bereitschaft zur Arbeit an den Wochenenden Was ist für dich drin? Ein Vollzeitvertrag für 6 Monate mit 40 Stunden/Woche 24/7 Montag bis Sonntag in Wechselschichten Feste Schichten am Morgen (07:00 - 16:00), am Nachmittag (14:00 - 23:00) und in der Nacht (22:30 - 07:30) nach einem Rotationsplan Ein marktgerechtes Paket: 950 € brutto/Monat (14 Mal im Jahr) + 450 € brutto/Monat (12 Mal im Jahr) + 7,63 €/Tag Essensgeld + 1000 € Willkommensbonus + Private Krankenversicherung Wenn du außerhalb Portugals wohnst: Erstattung (bis zu 700 €) des ersten Flugtickets nach 90 Tagen im Unternehmen + Hotelzimmer für 28 Tage  Wenn du innerhalb Portugals wohnst: Rückerstattung der Reisekosten (bis zu 150 €) nach 90 Tagen im Unternehmen  Vollständig bezahlte Ausbildung, berufliche Entwicklung und Karriereentwicklung Arbeit in einem internationalen Umfeld in einem multinationalen Unternehmen in Lissabon Ein interessantes Arbeitsumfeld in einem modernen Zentrum mit einem internationalen Team Dein zukünftiges Unternehmen: Das im Jahr 2000 von zwei französischen Unternehmern gegründete Unternehmen hat sich zu einem internationalen Spezialisten für Kundenerlebnisse entwickelt, der weltweit präsent ist und mehr als 50.000 Mitarbeiter zählt. In seinem internationalen Zentrum in Lissabon kümmert sich das Unternehmen im Auftrag einiger der fortschrittlichsten Marken der Welt um die Kundenerfahrungen.

Porto is calling! We are looking for Social Media Content Moderators to join a dynamic and fast-growing team in Porto. In this role, you will ensure that the online community remains safe and engaging by monitoring and reviewing user-generated content. Your responsibilities and impact as Content Moderator will be: Reviewing and scanning content on the app Checking if it is appropriate and coincides with the platform guidelines Evaluating reported content Safeguarding the user experience Skills, qualifications and interests you need to succeed in this role: C1/native German speaker + an advanced level of English Well-developed critical thinking skills Affinity for social media A reliable and proactive approach to entrusted tasks Any previous experience in customer service or content moderation would be desirable, although not required Committed to providing high-quality, accurate information Availability to work on the weekends What’s in it for you? A full-time contract for 6 months of 40hrs/week 24/7 Monday to Sunday rotative shifts Fixed shifts in the morning (07:00 – 16:00), afternoon (14:00 – 23:00) and night (22:30 – 07:30) on a rotative schedule A package in line with the market: 950 € gross/month (14 times a year) + 450 € gross/ month (12 times a year) + 7.63 €/day meal allowance + 1000 € welcome bonus + Private Health Insurance If you live outside Portugal: reimbursement (up to 700€) of initial flight ticket after 90 days within the company + hotel room for 28 days  If you live inside of Portugal: reimbursement of travel costs (up to 150€) after 90 days within the company  Fully paid training, professional development and career evolution Work in an international environment in a multinational company in Lisbon An interesting work environment in a modern hub with an international team Your Future Company: Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees. In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.

Du hast eine Leidenschaft für die Welt der Verwaltung? Du bist ein Zahlenfanatiker und interessierst dich für die Finanzversicherungswelt? Du bist organisiert und suchst eine neue Herausforderung in der schönen Stadt Barcelona? Dann werde der neue Backoffice-Spezialist in Barcelona für unseren Kunden!  Deine Aufgaben und dein Einfluss als Sachbearbeiter/in für Finanzversicherungen werden sein: Unterstützung von Kollegen mit Kundenkontakt bei der Interaktion als Problemlöser und Bearbeitung komplexer Probleme im Zusammenhang mit Verträgen  Gewährleistung einer schnellen Lösung von Problemen Zusammenarbeit mit Partnern und Anleitung zur Problemlösung, um Kundenzufriedenheit zu erreichen In direktem Kontakt mit Kunden stehen, um ihre Bedürfnisse zu verstehen und im Namen ihrer Bedürfnisse zu handeln Fähigkeiten, Qualifikationen und Interessen, die du brauchst, um in dieser Rolle erfolgreich zu sein: Muttersprachliche Deutschkenntnisse und gute Englisch- oder Spanischkenntnisse ​Vorteilhaft vorherige Erfahrung/Hintergrund in der Verwaltungs- oder Backoffice-Arbeit Koordiniertes, organisiertes und eigenverantwortliches Arbeiten Energisch, innovativ und proaktiv in einem schnellen Tempo arbeiten Begeisterung für interkulturelle Kommunikation und den Expatriate-Lifestyle Du lebst in Barcelona oder bist bereit, für eine internationale Karriere und Lebenserfahrung nach Barcelona umzuziehen Eine gültige spanische Arbeitserlaubnis haben (erforderlich) Was ist für dich drin? Vertrag: 3 Monate + 3 Monate + unbefristeter Vertrag Arbeitszeit: 40/Woche, Mo.–Fr. 9 – 18 Uhr Gehalt: 23.000 brutto/Jahr 28 Tage/Jahr Urlaub Arbeiten in einem stabilen und internationalen Arbeitsumfeld Arbeiten in einem schnell wachsenden Unternehmen Was dich in Barcelona erwartet? Internationale und vielfältige Kultur Eine wunderschöne Stadt am Strand, umgeben von Küstenstädten und Bergen Köstliche gastronomische Erlebnisse der spanischen, katalanischen und internationalen Küche Ein dynamisches und aktives Stadtleben, in dem es schwer ist, sich zu langweilen Sonnige Tage, mediterranes Wetter und ein entspannter Lebensstil Ein attraktives Startup- und Innovationszentrum mit spannenden Möglichkeiten​ Ist dieses Projekt nicht das Richtige für dich? Schau dir andere Möglichkeiten für deutschsprachige Mitarbeiter in Spanien an oder schicke uns deinen Lebenslauf, um für andere Projekte oder zukünftige Möglichkeiten berücksichtigt zu werden.

Are you ready to start your career in Lisbon, Portugal? Then we have an exciting opportunity as a Back Office Coordinator. Maintain core business operations, handle administrative tasks, and deliver deep analysis on customer data. Your responsibilities and impact working as a a Back Office Support for a Shopping App will be:  Reviewing and annotating data based on provided guidelines and criteria Ensuring accuracy and consistency in data labeling and annotation Identifying and resolving discrepancies or ambiguities in data annotations Collaborating with team members to maintain high-quality annotated datasets Adhering to project deadlines and quality standards Providing feedback on annotation guidelines and suggesting improvements Maintaining confidentiality and security of sensitive data Skills, qualifications and interests you need to succeed in this role:   A native level of Dutch and an excellent level of English Being able to deliver deep analysis on customer data  Working independently and under minimal supervision Paying great attention to detail and working accurately Having analytical and problem-solving skills Being an attentive listener, comfortable and skillful at communicating with people Being energetic, innovative and working proactively at a fast pace Excitement about intercultural communication and the expatriate lifestyle Living in or willing to relocate to Portugal for an international career and life experience Having a valid Portuguese work permit or a nationality that allows you to work in an EU-country What’s in it for you? Type of contract: Unfixed term contract, 30 days probation period Office-based job Full-time (40h/week) Monday –Friday: 08:00-17:00 (GMT) Salary conditions: 1245 per month (plus performance bonus of after 3rd month of production 120 euros) + Loyalty Bonus: 1000 euros every 3 months  + Meal vouchers Health insurance after 6 months  Paid professional training Fun and engaging company-wide initiatives For international candidates: Relocation package with a monthly amount of 365 euros for the first three months and flight reimbursement Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation Your Future Company: Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter. What should you expect from living in Lisbon? A colorful city view and a rich cultural history Pros of living in a European capital on a budget Delicious Portuguese cuisine and famous cafe culture Friendly people, good vibes and a happy-go-lucky urban life Warm climate all year and a sunny beach life next to the Atlantic A large English-speaking local community and international environment Is this project not the best fit for you? Feel free to check our other opportunities, or send us your CV to be considered for other projects or future opportunities! Apply now and enjoy a personalised recruitment process where diversity is not a Buzzword because it's normality. Get specific tips and tricks for your Resume and Interview with the hiring company to increase your chances of landing the job. #hiring #jobopening #applynow Excellent work culture

Are you ready to start your career in Lisbon, Portugal? Then we have an exciting opportunity as a Back Office Support. Maintain core business operations, handle administrative tasks, and deliver deep analysis on customer data. Your responsibilities and impact working as a a Back Office Support for Video Gaming Brand will be:  Managing administrative and organizational activities to support the smooth functioning of the core business Be a first point of contact for resolving escalated customer inquiries, complaints, and technical issues Dive into escalated cases, gathering relevant information from multiple sources, analyzing data and seeking for the root causes to determine appropriate solutions and communicating with customers via phone, email, chat to understand their concerns, provide updates on the status of their cases and deliver resolutions in a timely and professional manner Conduct regular reviews and audits of escalated cases to ensure compliance with company standards, service level agreements and regulatory requirements Skills, qualifications and interests you need to succeed in this role:   A native level of Dutch and an excellent level of English Being able to deliver deep analysis on customer data  Working independently and under minimal supervision Paying great attention to detail and working accurately Having analytical and problem-solving skills Being an attentive listener, comfortable and skillful at communicating with people Being energetic, innovative and working proactively at a fast pace Excitement about intercultural communication and the expatriate lifestyle Living in or willing to relocate to Portugal for an international career and life experience Having a valid Portuguese work permit or a nationality that allows you to work in an EU-country What’s in it for you? Type of contract: Unfixed term contract, 30 days probation period Office-based job Full-time (40h/week) Monday –Friday: 09:00-19:00 (GMT) Salary conditions: 16584/year (plus performance bonus) + Loyalty Bonus: 300 euros every 3 months + Performance bonus + Meal vouchers Health insurance after 6 months  Paid professional training Fun and engaging company-wide initiatives For international candidates: Relocation package with help in accommodation of first months and flight imbursement Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation Your Future Company: Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter. What should you expect from living i Lisbon? A colorful city view and a rich cultural history Pros of living in a European capital on a budget Delicious Portuguese cuisine and famous cafe culture Friendly people, good vibes and a happy-go-lucky urban life Warm climate all year and a sunny beach life next to the Atlantic A large English-speaking local community and international environment Is this project not the best fit for you? Feel free to check our other opportunities, or send us your CV to be considered for other projects or future opportunities! Apply now and enjoy a personalised recruitment process where diversity is not a Buzzword because it's normality. Get specific tips and tricks for your Resume and Interview with the hiring company to increase your chances of landing the job. #hiring #jobopening #applynow

We are seeking a passionate Payment Specialist already living or willing to relocate to Lisbon. In this role, you will ensure accurate and timely processing of payments and refunds and work together with different payment partners of one of the world's best-known technology manufacturers. If you have a keen eye for detail, strong analytical skills, and a passion for finance, this is your opportunity to make a significant impact in a fast-paced, innovative environment. Your responsibilities and impact working as a Payment Specialist will be: Primary focus is on reconciliations, supporting daily operations, customer inquiries, transaction processing, and maintaining customer files Investigate and resolve credit/debit cardholder transactions Assist in the administration of all card payment systems and processing functions Performs various clerical duties related to payment transactions Prepares customer statements as needed Resolves issues requiring in-depth investigation and/or research Continually seeks opportunities to increase speed, efficiency and accuracy. Skills, qualifications and interests you need to succeed in this role: A native level of German and a proficient level of English (B2) Being able to deliver deep analysis on customer data  Working independently and under minimal supervision Paying great attention to detail and working accurately Having analytical and problem-solving skills Being an attentive listener, comfortable and skillful at communicating with people Being energetic, innovative and working proactively at a fast pace Excitement about intercultural communication and the expatriate lifestyle Living in or willing to relocate to Lisbon for an international career and life experience What’s in it for you? Type of Contract: 12 months of renewable contract Working Hours: Full-time job (40h/week), Monday-Sunday (Rotative shifts 7 am – 12 pm) Salary conditions (*) – 2 options: Including free accommodation (shared flat, all bills included): 950-1100€ gross/month Excluding accommodation: 1300-1400€ gross/month (*) Compensation during training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes) For international candidates: Reimbursement of your initial flight expenses after 9 months Airport pick up Yearly two-way flight ticket back to your home country (within the EU) Help in paperwork, opening bank account, etc. upon your arrival Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company Real career opportunities in different career paths What should you expect from living in Lisbon? A colourful city view and a rich cultural history Pros of living in a European capital on a budget Delicious Portuguese cuisine and famous cafe culture Friendly people, good vibes and a happy-go-lucky urban life Warm climate all year and a sunny beach life next to the Atlantic A large English-speaking local community and international environment Your Future Company: Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you! Feel free to check our other opportunities for German speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.

Wil jij een perfecte balans vinden tussen werk en ontspanning onder de zon als Technisch Klanten Specialist voor een technologiebedrijf? Ben jij vloeiend in het Nederlands en droom je van een internationale werkomgeving in een adembenemende vakantiebestemming zoals Athene, Griekenland? Dan is deze kans iets voor jou! Jouw verantwoordelijkheden en impact als Technisch Klantspecialist zullen zijn: Het beantwoorden van inkomende klantvragen Identificeren van problemen en effectieve oplossingen bieden om klanttevredenheid te garanderen Nauwkeurig vastleggen van klantgegevens in het CRM-systeem Ad-hoc ondersteuning bieden indien nodig Een teamspeler zijn en samenwerken voor het succes van het team en het project De vaardigheden, kwalificaties en interesses die je nodig hebt om te slagen in deze rol zijn: Nederlands op minimaal C1 niveau met een goed niveau Engels Je bent zeer betrouwbaar, aanpasbaar, een snelle leerling en hebt sterke probleemoplossende vaardigheden Zelfstandig en proactief om vanuit huis te werken Snel kunnen leren en bereid zijn nieuwe vaardigheden te ontwikkelen EU-burgerschap of geldige werkvergunning voor Griekenland is vereist Wat zit er voor jou in? Een fulltime baan, 40 uur per week, volledig vanuit huis (moet zich in de buurt van Athene bevinden) Salaris: 1300€ bruto per maand x 14 salarissen per jaar + prestatiegerelateerde bonus tot €250 per maand Planning: beschikbaar om in roterende diensten te werken van maandag tot zondag tussen 10:00 en 19:00 uur Een compleet verhuispakket voor niet-lokale kandidaten, inclusief: Vliegticket naar Athene Hotelaccommodatie voor 4 weken met ontbijt Hulp bij het vinden van een flat + makelaarskosten betaald door het bedrijf Andere voordelen: vouchers, kortingen, gratis Griekse lessen, evenementen, uitstapjes en feesten het hele jaar door Jouw toekomstige bedrijf: In Athene vind je een bedrijf dat voor je zorgt op het gebied van loopbaanontwikkeling, taalvaardigheid, accommodatie en sociale integratie. Jouw toekomstige werkgever is een multinationale organisatie die erkend wordt als een van de beste leveranciers van verkoop- en klantenservice oplossingen ter wereld. Ben jij klaar om een toegevoegde waarde te zijn voor hun internationale team met talenten van meer dan 80 nationaliteiten over de hele wereld? Want zij zijn op zoek naar jou!