Are you a fluent French speaker with a passion for customer service and healthcare technology? Join our dynamic team in Braga, Portugal, and become a key player in enhancing the experience of healthcare professionals using our innovative E-Health platform!

Braga, a historic yet vibrant city, offers an excellent quality of life, blending rich cultural heritage with modern amenities. This is a fantastic opportunity to grow your career while making a real impact in the healthcare sector.

Your Responsibilities and Impact as Customer Service Representative:

• Advise and support healthcare professionals over the phone in their use of our software, handling both incoming inquiries and proactive follow-ups.

• Train users remotely on how to utilize our services effectively.

• Ensure quick and efficient processing of email requests.

• Provide expert advice and answer customer questions about the product.

• Collaborate closely with sales, marketing, and product teams to ensure complete customer satisfaction.

Skills, Qualifications, and Interests You Need to Succeed in This Role:

• Native French speaker with an advanced level of English.

• Valid work permit for Portugal.

• Reliable, adaptable, and a quick learner with strong problem-solving skills.

• Experience in customer service is a strong advantage.

• Passion for healthcare and technology is a plus.

What's in It for You?

• A full-time, permanent contract with a 3-month trial period.

• 40-hour workweek, Monday to Friday, 07:00 AM - 05:30 PM (rotational shifts).

• Two consecutive days off: Saturday and Sunday.

• Competitive salary and performance-based bonuses.

• A paid and recognized training program.

• Meal allowance of 7.23€ per workday.

• If relocating from abroad: Reimbursement (up to 400€) of initial flight ticket after 6 months + 6 months of shared accommodation provided (rental fee applicable).

• The chance to work in a fast-paced, rewarding environment in the health tech industry.

Your Future Company:

This company is a leader in the healthcare technology sector, dedicated to improving the lives of medical professionals and patients alike. Join a forward-thinking team that values innovation, collaboration, and customer satisfaction.
Ready to embark on this exciting journey? Apply now and be part of a team that is revolutionizing healthcare through technology!