Are you a fluent French speaker with a passion for providing exceptional customer service? Join the dynamic team in the beautiful city of Aveiro, Portugal! As a key member of the customer support department, you will be the voice of the company, ensuring that the French-speaking customers receive the best possible experience.
Aveiro, often referred to as the "Venice of Portugal," offers a unique blend of cultural heritage and modern living, making it an ideal location for both work and leisure.

Your responsibilities and impact as Customer Service will be:

• Advise customers and accompany them by telephone in their use of the product, both by answering incoming requests and by calling them proactively

• Train customers in the use of the services by phone

• Ensure the quick and efficient processing of requests received by email Advise and answer the client's questions about the product

• Work closely with the sales, marketing and product teams to ensure complete customer satisfaction

Skills, qualifications and interests you need to succeed in this role:

• You are a native French speaker with an advanced level of English

• You are holding a valid work permit for Portugal

• You are highly reliable, adaptable, a fast learner, and you have strong problem-solving skills

• Experience in Customer Service is a big advantage

What's in it for you? 

• A full-time job, 40 hours a week in office

• Schedule: Monday - Friday 7:00 AM - 5:30 PM (Rotational shifts)

• Salary: 890€ gross/ month base salary (14 times per year) + 140€ performance bonus gross/month (12 times per year) 

• A paid and recognized training 

• Meal allowance of 7.23€ per workday 

• If you live outside Portugal: reimbursement (up to 400€) of the initial flight ticket after 6 months within the company + 6 months of accommodation in a shared flat provided by the company (rental fee to pay)

• Opportunity to be part of a challenging and fast-paced environment

• Possibility to collaborate with some of the biggest brands in the industry

Your Future Company:

Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees.
In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.