Reporting directly to the Phone Support Team Leader, you will be responsible for responding to customer inquiries via email, phone, and/or chat. These inquiries will be related to the purchase, use, and renewal of our client's services. We are seeking candidates who enjoy customer interaction and are eager to share their administrative knowledge to assist others. Flexibility and adaptability to both external and internal customer needs are a must.

Your responsibilities and impact as a Support Specialist will be:

• Provide comprehensive technical support for domains, email, hosting, and website creation tools.

• Identify and address customer needs, offering guidance on products and services.

• Proactively follow up with customers, offering technical assistance via chat and phone.

• Escalate complex queries to the second level of technical support if necessary.

Skills, qualifications and interests you need to succeed in this role:

• Proficiency in both Spanish and Catalan is essential.

• Availability to work rotating shifts, including weekends.

• Previous experience in customer service or helpdesk (preferred).

• Strong interest in the IT field.

• Excellent communication skills, both verbal and written.

What's in it for you?

• Job stability within a welcoming and collaborative work environment.

• Hybrid model after training period 

• Continuous learning opportunities through technical training and professional development.

• Optional English classes during working hours.

• Additional benefits such as meal vouchers and health insurance.

• Attractive incentive plans and opportunities for career growth.

Your Future Company: 

Our client is a multicultural company specialized in selling IT services and products. We are looking for a customer service agent with Catalan and Spanish languages.