Are you passionate about IT and customer support? Do you thrive in a dynamic, international environment where teamwork and innovation are at the core? We’re looking for a Dutch-speaking First Line Analyst, fluent in Spanish and English, to join our Global Service Desk in Spain.

In this role, you'll be the first point of contact for users across Europe, helping to resolve IT issues and support their digital transformation journeys. If you’re eager to grow, contribute, and be part of a supportive team, we’d love to hear from you!


Your responsibilities and impact as a First Line Analyst will be:

-Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
-Resolving IT issues of our partners which can occur during office work
-Documentation and logging of calls on the ticketing tool
-Delegation of problems which cannot be resolved to the competent teams
-Maintaining and improving customer satisfaction level
-Communication with your direct team members and different departments

Skills, qualifications and interests you need to succeed in this role: 

-You are native or fluent in Dutch and have an advanced level of Spanish and English
-You are interested in learning about IT
-You have a positive, can-do attitude and you like problem-solving
-You have logical thinking and enjoy helping other people to solving issues
-You have outstanding communication skills and customer focused mind-set
-You enjoy working in a team
-You respect the time schedule and are punctual

What´s in it for you: 
-Remote work 80% of the time - 4 days/month on-site
-Shifts Rotation: 8AM - 5PM Monday-Friday, one hour less on Fridays
-Ticket restaurant (1100€ per year) after 3 months and private health insurance with Sanitas after 6 months
-Annual salary of 20,535.87€ gross/year
-An international environment where people support and respect each other
-Access to VIP District: gym discounts, restaurants, car wash, etc
-Career development and leadership program opportunities
-Free online language classes (GER, FRE, SPA & ENG)
-Fast recruitment process
-Fully paid training
-Parking for bicycles

Your Future Company:

Our client is Europe’s leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia and the Americas to offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works in an interesting project for a major aviation company.