Are you passionate about delivering excellent customer service in the digital entertainment industry? Join a global leader in customer experience solutions and support users of one of the world’s most popular streaming platforms.

Whether you're already experienced in support or just getting started, this is your opportunity to grow in a dynamic and multicultural environment.
 

Your responsibilities and impact as a Customer Support Agent will be:

• Respond to inbound calls and chats from users regarding account access, billing, and technical issues
• Assist with login problems, unusual account activity, or subscription questions
• Guide users through step-by-step troubleshooting for streaming or device-related errors
• Escalate complex issues to internal Tier 2 support teams and document solutions accurately
• Maintain a high level of customer satisfaction by delivering friendly and effective service
• Use internal resources to provide accurate and efficient resolutions

 

Skills, qualifications and interests you need to succeed:

• Native-level Norwegian (C2), and at least B2 level of English
• Customer service experience preferred, but not required
• Confident communicator with excellent active listening skills
• Comfortable with navigating multiple digital tools simultaneously
• Solution-oriented, empathetic, and patient
• Ability to work independently and within structured procedures

What’s in it for you?

• Full-time position (40 hours/week)
• Rotating shifts Monday to Sunday between 09:00 and 00:00
• Competitive salary with two additional monthly salaries per year
• Monthly performance-based bonus
• Private health insurance after 4 months
• Paid training and ongoing professional development
• Multicultural team environment with 8000+ colleagues from over 90 countries

Relocation package:

• Flight to Athens
• Taxi from airport
• Two weeks hotel accommodation
• Assistance finding long-term housing
• Access to employee discounts, language classes, and team events

 
Apply today and start your next adventure helping users enjoy a seamless streaming experience—from account setup to smooth playback.