Job Description

Are you passionate about helping others? Do you enjoy supporting people with their health and well-being? Join a leading consulting firm in the insurance sector and be part of a team that assists policyholders with their healthcare inquiries and benefits.

Your responsibilities and impact as a French-speaking Advisor will be:

You will handle inquiries from customers regarding their health insurance policies, ensuring they receive the support and information they need. Your tasks will include:

• Responding to inbound calls and written inquiries about health insurance coverage and benefits.

• Managing customer information related to contributions, reimbursements, and social security benefits.

• Handling policyholder requests for benefit adjustments, changes in coverage, or beneficiary updates.

• Coordinating and ensuring timely and accurate processing of customer information.

• Supporting customers with professional and empathetic problem-solving.

• Monitoring concurrent tasks to ensure efficiency and adherence to quality standards.

Skills, qualifications, and interests you need to succeed in this role:

• Fluency in French, with a good level of English.

• Strong customer service skills with a focus on effective communication.

• Organized and proactive in resolving issues.

• Attention to detail and the ability to manage multiple tasks simultaneously.

• Interest in healthcare, benefits, and insurance.

• Comfortable working in a multicultural environment with team collaboration.

What's in it for you?

• Type of contract: Unfixed term contract with stability in employment.

• Working hours: Full-time (40 hours/week), Monday to Friday (07:30 – 17:30).

• Salary conditions: Gross monthly salary and bonuses : 850€-1170€

• Relocation Package included (flight and accommodation)