Ana Soffe

We are on the lookout for an ambitious Project Manager to join a client's dynamic Renewable Energy Semiconductor Manufacturing company. They are a leading player in the market and we are seeking someone with a passion for driving growth in the global market. Your responsibilities and impact working as a Project Manager will be: You are responsible for the sourcing, planning and implementation of renewable energy and new technology projects. Identifying project opportunities and suitable partners in developing countries on a global scale. Set up and manage the technical implementation (concept, design, selection of suppliers, purchase of parts and materials, necessary measures). Once or twice a year, travel to your target region for up to 10 days to assure progress of leads, and projects and expand contacts and networks. Independently draft and negotiate contracts with local partners and monitor the economically and environmentally sound implementation. Responsible for ensuring that the (CO2) certification (e.g. Art 6.4 and Gold Standard) meets goals, timelines and budgets. Take on cross-sectional tasks for several CO2-offset projects. Responsible for participating in tenders for major customers and will be in direct contact with customers and the sales team. Responsible for the technical management, and team management as well as the main point of contact for quality assurance of the work results. Skills, experience and interests you need to succeed in this role: An above-average degree in the field of (industrial) engineering, technical environmental protection, natural sciences, social science At least 2 years of relevant professional experience with practical, technical relevance, Expertise and commitment in the field of environment/climate protection. Experience in drafting and implementing loan agreements in an international context Background in banking or legal matters within start-up environments would be an asset. Business fluent in English. A native level of French is a plus. Strong network in Africa, Asia, or Latin America. What's in it for you? Competitive salary for the market and perks. A full-time position. Flexible working hours and home office options, Committed colleagues in a non-profit organisation with flat hierarchies, A bright, attractive office in Castelldefels (Barcelona). Option to work in Berlin for some time.

Our client is an international scale-up company in the tech industry, offering a solution that connects millions of shoppers with local stores to help them make smarter shopping decisions. Their solutions support retailers and brands in engaging customers from online research to in-store purchases. They are now seeking a dynamic and motivated candidate to join their "farmers" team as a Digital Key Account Manager. Your responsibilities and impact working as a Digital Key Account Manager will be: Leading contract negotiations, renewals, and pricing discussions, balancing client needs with company revenue targets and profitability; Leading and maintaining strong, long-term relationships with Retailers, focusing on digital and drive-to-store solutions to increase foot traffic and in-store sales; Serving as a trusted advisor, understanding the specific needs of Retail clients to provide innovative, data-driven solutions that maximize ROI and customer engagement; Identify growth opportunities through upselling and cross-selling, expanding client investment in digital and drive-to-store initiatives Skills, qualifications and interests you need to succeed in this role: You have a native-level proficiency in Spanish and fluency in English. You are based in Barcelona or Madrid.  You have a minimum of 3-5 years of experience in the commercial area of digital companies, marketing agencies, and/or retail marketing.  You have a successful track record in closing big deals with Retailers and developing long-term commercial partnerships with CMOs and C-level decision-makers. Strong analytical skills and data-driven approach to address decision-making within the sales process;  You can thrive in a fast-paced environment, with a high level of precision and flexibility along with excellent communication skills. What’s in it for you? Permanent contract. Compensation aligned with the market and your experience. Bonus based on your performance.  Being part of a growing international scale-up company. Company laptop. Flexible working arrangements (hybrid or fully remote). Start date: ASAP.

Are you ready to join an international company within the hotel and Saas Sector? Are you an experienced Customer Success Manager looking for your next challenge? Do you speak English and Dutch fluently? Then this is the perfect opportunity for you! Your responsibilities and impact working as a Customer Success Manager will be:     • Identify upsell opportunities by understanding customers' needs.     • Collaborate with sales to develop tailored proposals and strategies.     • Deliver demos and highlight additional benefits.     • Gain a comprehensive understanding of our product suite, competitor offerings, and pricing.     • Engage proactively with hoteliers to understand their goals and challenges.     • Act as the primary contact, building strong relationships with key stakeholders.     • Conduct regular check-ins to monitor progress and satisfaction.     • Identify ways to enhance hoteliers' experiences based on feedback.     • Provide training and resources to help hoteliers maximize our products.     • Develop and implement strategies to address customer concerns and reduce churn risks. Skills, experiences and interests you need to succeed in this role:     • You speak a native level of Dutch and English fluently     • You have at least 2 years of experience in customer success role or similar     • You have hotel experience     • You have experience in up-selling and cross-selling     • You are self-motivated, organized and have strong attention to detail     • You are patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell      • You are motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritization abilities  What's in it for you?     • Permanent or freelance contract     • Competitive salary     • Free Food Fridays     • Mac Environment     • Annual Hotel Experience     • Equity     • Birthday & Christmas Vouchers     • Medical Aid Contribution      • Starting date: January 2025 Your Future Company: Our client offers a SaaS product designed to streamline hotel management for small to medium-sized independent hotels. Their system assists with payment processing, bookings, cleaning management, and various other essential tasks. Serving over 2,000 clients, their hotel management solution is tailored for establishments with up to 100 beds, helping hoteliers efficiently manage their operations and enhance guest experiences. Our client has offices in several locations, so please feel free to apply if you are located in Cape Town, Breda, Ghent or Valencia.

Are you ready to join an international company within the hotel and Saas Sector? Are you an experienced Customer Success Manager looking for your next challenge? Do you speak English and Dutch fluently? Then this is the perfect opportunity for you! Your responsibilities and impact working as a Customer Success Manager will be:     • Identify upsell opportunities by understanding customers' needs.     • Collaborate with sales to develop tailored proposals and strategies.     • Deliver demos and highlight additional benefits.     • Gain a comprehensive understanding of our product suite, competitor offerings, and pricing.     • Engage proactively with hoteliers to understand their goals and challenges.     • Act as the primary contact, building strong relationships with key stakeholders.     • Conduct regular check-ins to monitor progress and satisfaction.     • Identify ways to enhance hoteliers' experiences based on feedback.     • Provide training and resources to help hoteliers maximize our products.     • Develop and implement strategies to address customer concerns and reduce churn risks. Skills, experiences and interests you need to succeed in this role:     • You speak a native level of Dutch and English fluently     • You have at least 2 years of experience in customer success role or similar     • You have hotel experience     • You have experience in up-selling and cross-selling     • You are self-motivated, organized and have strong attention to detail     • You are patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell      • You are motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritization abilities  What's in it for you?     • Freelance contract     • Competitive salary     • Free Food Fridays     • Mac Environment     • Annual Hotel Experience     • Equity     • Birthday & Christmas Vouchers     • Medical Aid Contribution      • Starting date: January 2025 Your Future Company: Our client offers a SaaS product designed to streamline hotel management for small to medium-sized independent hotels. Their system assists with payment processing, bookings, cleaning management, and various other essential tasks. Serving over 2,000 clients, their hotel management solution is tailored for establishments with up to 100 beds, helping hoteliers efficiently manage their operations and enhance guest experiences. Our client has offices in several locations, so please feel free to apply if you are located in Cape Town, Breda, Ghent or Valencia.

Do you have extensive experience in project management within the digital sector and are now seeking your next challenge with an international company based in Barcelona? Are you fluent in English and thrive in a fast-paced environment, with a strong background in project delivery and operations? If so, this could be the perfect opportunity for you! Your responsibilities and impact working as a Service Delivery Manager will be: Oversee and support the delivery of projects within the digital team, ensuring timely, budget-compliant, and high-quality results. Manage daily development and support services provided by third-party international teams. Lead project delivery, hold regular meetings with key stakeholders, and use Agile methods (Scrum or Kanban) to guide the team. Create annual project plans, manage team resources, track costs, monitor progress, and identify risks early. Focus on continuous learning in Agile practices, identify areas for improvement, and implement plans to address them. Oversee daily operations of live services to ensure reliability and standards, manage budgets, and handle risk management. Work closely with operational leaders to address issues, manage service agreements, and seek efficiency improvements. Collaborate with product owners to deliver the product roadmap and coordinate with technical teams from start to finish. Ensure continuous improvements, address poor performance, and implement key controls in collaboration with the operations lead. Skills, experiences and interests you need to succeed in this role: You possess full professional proficiency in English You have at least 6 years of experience in project management, or similar You have proven ability to deliver IT application projects and manage remote IT teams, including suppliers and third-party resources. You have proficiency with project planning tools such as MS Project, JIRA, and Confluence. You have effective communication skills for managing relationships with external suppliers, internal customers, and senior management.  You have expertise in project financial management. You are skilled in creating reports and presentations for senior management. You have experience with Agile DevOps and are familiar with ITIL frameworks and best practices for service delivery and operations. What's in it for you? Permanent contract Competitive salary Meal vouchers Health insurance (after 6 month probation period) Hybrid work flexibility International environment Career growth opportunities Starting date: ASAP Your Future Company: An international SSC widely acknowledged as an excellent service provider for companies all over Europe is looking for experts in finance, administration, marketing, IT, HR and recruitment to join their hub in Barcelona. They offer a dynamic and multicultural environment with a team including talents from more than 30 different nationalities working on high-quality standards.

Notre client est convaincu que de grandes personnes créent de grands produits. Depuis 2010, ils équipent les équipes de vente et de marketing du monde entier avec des outils puissants et conviviaux, facilitant et accélérant leur travail. Aujourd'hui, leur logiciel basé sur le cloud est utilisé par plus de 100 000 entreprises dans 179 pays. Avec une équipe de plus de 850 employés de plus de 50 nationalités et des bureaux en Europe et aux États-Unis, ils continuent de croître, devenant l'une des principales entreprises technologiques d'Estonie. Notre client recherche un(e) Expert(e) en Conseil Clientèle pour rejoindre leur bureau de Lisbonne et fournir un support de premier ordre aux clients francophones. Ce rôle implique de collaborer étroitement avec l'équipe de support pour répondre efficacement aux demandes des clients et résoudre leurs problèmes. Ils recherchent une personne passionnée par l'aide aux autres et désireuse de faire une différence positive. Responsabilités en tant qu'Expert(e) en Conseil Clientèle : Répondre aux demandes des clients via le chat en direct et le téléphone de manière amicale et efficace. Collaborer avec les équipes de gestion de produit et d'ingénierie pour se tenir informé des dernières fonctionnalités. Résoudre les problèmes des clients et fournir des solutions adaptées. Aider à transformer les nouveaux clients et les clients existants en utilisateurs fidèles. Compétences, expériences et qualifications requises : Maîtrise du français et de l'anglais (des langues supplémentaires telles que le portugais, l'allemand ou l'espagnol sont un atout). Au moins un an d'expérience dans un rôle en contact avec les clients. Excellentes compétences interpersonnelles et en communication. Capacité à gérer plusieurs conversations clients simultanément. Connaissance de base des processus de vente (par exemple, suivi des prospects, reporting). Familiarité avec les systèmes de messagerie et les outils CRM (Salesforce, Zoho, etc.) est un avantage. Confiance dans l'utilisation de plateformes de helpdesk comme Intercom, Freshdesk ou Zendesk. Avantages offerts : Une culture d'entreprise axée sur les valeurs humaines. Une équipe diversifiée de collègues venant de plus de 50 pays, avec des bureaux à Lisbonne, Prague, New York, Berlin, et d'autres villes. Une équipe travailleuse qui sait s'amuser tout en accomplissant ses tâches. La liberté de partager des idées et de les mettre en œuvre avec le soutien total de l'équipe. Des horaires de travail flexibles pour un bon équilibre entre vie professionnelle et vie personnelle. De nombreuses opportunités de croissance personnelle et professionnelle avec des formations internes et externes. Un package salarial compétitif avec d'excellents avantages (bonus annuel, assurance santé, indemnité de repas, avantages flexibles pour le transport, la technologie, etc.). Notre client est un employeur garantissant l'égalité des chances, qui valorise la diversité et s'engage à créer un environnement inclusif pour tous les employés, quel que soit leur parcours. Intéressé à rejoindre l'équipe de notre client ? Postulez dès aujourd'hui !

Are you an experienced Human Resources professional with expertise in the Swedish market? Do you speak English and Swedish fluently? Are you interested in joining our client’s international team in Barcelona? If so, this opportunity could be the perfect fit for you! Your responsibilities and impact as an HR Business Partner: Culture & Employee Development Design and implement initiatives to enhance employee engagement, retention, and productivity. Act as a culture advocate, shaping values, behaviours, and norms aligned with our mission. Provide guidance to managers on performance management and employee development. Address employee relations matters with professionalism, fostering a positive work environment. Deliver HR reports and actionable insights to leadership, driving informed decision-making. HR Operations Management Oversee the full employee lifecycle, including onboarding, payroll, benefits, and offboarding. Manage employee queries, ensuring prompt and effective resolutions. Maintain accurate employee records and ensure compliance with data protection regulations. Support international assignments, including work permits and visa processes. Cross-Functional Collaboration Build strong relationships with senior leaders, department heads, and regional teams. Partner with other departments to implement HR standards, processes, and programs. Effectively communicate policies and initiatives across the organization to ensure clarity and alignment Legal & Compliance Ensure adherence to UK and Swedish labour laws, providing strategic advice to leadership. Develop and update HR policies to align with legal and regulatory requirements. Collaborate with external legal advisors and manage internal and external audits. Skills, experience and interests you need to succeed in this role: Fluent in English and Swedish Bachelor’s degree in Human Resources, Business Administration, or related field required; Master’s degree preferred. At least 3-5 years of HR experience, ideally in a start-up or in a fast-paced environment like consulting services Strong understanding of Swedish labour laws, a good understanding of UK labour laws.  Experience in managing the full employee's life cycle, from onboarding to offboarding, including terminations Experience in handling payroll and other hands-on HR operational tasks Proven ability to build strong relationships with stakeholders. Strong problem-solving and conflict-resolution skills. Ability to advise leadership on HR practices and legal compliance What Benefits are in it for you? Competitive salary and performance-based incentives Hybrid work format with flexible office and remote work options. Opportunities for professional development and career advancement 30 days of vacation Private health insurance after the probation period Positive atmosphere with regular team events Be part of an internationally renowned company Your Future Company In an endeavour to ensure business sustainability, this company helps thousands of different industry leaders achieve smarter goals by offering an innovative platform that monitors and assesses the procurement performances and risks of companies on a global level as well as providing strategic improvement tools. With their universal sustainability rating system, they encourage businesses to implement environmentally, ethically and socially responsible practices. Do you want to be a part of this creative and dynamic team in Barcelona?

Vous êtes prêt(e) à rejoindre une entreprise en pleine croissance dans le secteur financier ? Grâce à votre excellent niveau de français et d'anglais et à votre solide expérience en finance, vous aiderez notre client dans ses activités de contrôle financier, d'analyse et bien plus encore ! Faites connaissance avec votre futur employeur Notre client (votre futur employeur) est une jeune entreprise en pleine croissance qui aide les startups en tant que consultant financier. Au sein d'une équipe internationale, vous vous intégrerez parfaitement pour aider les nouvelles startups à se lancer, à grandir et à se développer. Nous vous proposons de rejoindre cette entreprise en pleine croissance à Barcelone et de devenir un expert dans le domaine des finances des startup Vos responsabilités en tant que Financial Consultant seront les suivantes :  Gérer un portefeuille de clients francophones en supervisant tous les aspects financiers, notamment : Réaliser des prévisions financières et des analyses pour la planification des activités Prévoir les états financiers et les flux de trésorerie Gérer les processus budgétaires annuels et trimestriels Développer et maintenir des tableaux de bord et des KPI pertinents Piloter la planification stratégique à long terme et la prise de décisions Garantir l'exactitude et l'actualité des indicateurs financiers Entretenir les relations avec les experts-comptables externes, les banques et les conseillers fiscaux Élaborer et analyser le P&L de l'entreprise, identifier les risques et opportunités, et recommander des actions correctives Fournir des analyses mensuelles pour l'équipe de direction et le conseil d'administration Superviser la comptabilité en collaboration avec les ressources internes et externes Améliorer en continu les outils de reporting Gérer les comptes clients et fournisseurs ainsi que la trésorerie Compétences, expériences et intérêts dont vous avez besoin pour réussir dans ce rôle : Niveau de français natif (ou espagnol) et niveau d'anglais courant Master en École de commerce, spécialisation Finance ou gestion d’entreprise 3 ans d'expérience dans les services financiers, idéalement en start-up ou scale-up, ou en cabinets d’audit Connaissances en comptabilité, gestion de trésorerie, finance générale et établissement de budgets Bonne compréhension de l’environnement fiscal, légal et social des entreprises françaises Aptitude naturelle à analyser les chiffres et les formules Excellente communication verbale et écrite, capable d'expliquer clairement l'analyse financière Quels sont les avantages pour vous ? Contrat à durée indéterminée Salaire adapté à votre expérience et au marché Environnement international Opportunités de croissance professionelle Bureau proche de la Plaça Catalunya dans le centre ville de Barcelone Date de début : 1er janvier 2025

Are you looking for a position that will help you learn more about the fintech sector? Do you enjoy working in the HR field and supporting customers with their onboarding and contracts? If you thrive in a fast-paced, customer-centric environment and have excellent communication skills, we have an exciting opportunity for you in Valencia, Spain! Your responsibilities and impact as an HR Payroll Support for the fintech industry will be: Engage with customers and app users via email, chat, and phone, ensuring swift and effective assistance. Ensure all contract-related activities are flawlessly executed. Assist new employees with their onboarding process and handle administrative tasks, such as VSO agreements and time registrations. Verify the accuracy of all documents, arrange work permits, and stay updated on Dutch legislation (NDA, GDPR - you’re well-versed in these!). Process customer feedback and assist in managing back-office functions. Keep everyone informed and ensure smooth operations. Serve as the go-to person for all salary-related matters, including payments and adjustments, for both permanent employees and freelancers. Identify opportunities for smarter processes and implement improvements based on feedback.  Skills, qualifications, and interests you need to succeed in this role: Proficiency in the Dutch language at a native-speaking level and a C1 level in the English language You have at least 1 year of professional experience in a similar role  Competency in using computers Excellent communication skills You are proactive and solution-oriented You are interested in working in an ambitious team What’s in it for you? Spanish classes Great Friday evening drinks Fitness boot camps to stay fit and active Mindfulness classes Work at a tech startup where you can develop and there is room for your ideas Improve your professional skills: communication, innovation, and implementation of new technology Free lunch and breakfast at the office An international working environment with 20+ nationalities Your Future Company: Based in Valencia, a refreshing scale-up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments, but more co-scaling start-ups and support. You will benefit from its great atmosphere and chances to grow.  Feel free to check our other opportunities from our website or send us your CV to be considered for other projects or future opportunities

Are you looking for a position that will help you learn more about the fintech sector? Do you enjoy supporting B2B clients on their mission to plan their financial future? If you thrive in a fast-paced, customer-centric environment and have excellent communication skills, we have an exciting opportunity for you in Valencia, Spain! Your responsibilities and impact as a Technical Support Specialist for fintech Industry will be: Support B2B customers mainly over e-mail and chat, but also phone Constantly brainstorm with your colleagues to improve the Customer Experience Troubleshooting, innovation, and change management are part of the daily business Control and handle payment inquiries from sellers and buyers through various client platforms Responsible for Trustpilot reviews improving overall company NPS through excellent service Flagging and escalation of customer queries and coming up with suitable solutions Mapping and improving business processes to enhance customer journey and satisfaction Skills, qualifications, and interests you need to succeed in this role: Proficiency in the Dutch language at a native speaking level and a C1 level in the English language Competency in using computers Excellent communication skills You are proactive and solution-oriented You are interested in working in an ambitious team What’s in it for you? Spanish classes Great Friday evening drinks Fitness bootcamps to stay fit and active Mindfulness classes Work at a tech startup where you can develop and there is room for your ideas Improve your professional skills: communication, innovation, and implementation of new technology Free lunch and breakfast at the office An international working environment with 20+ nationalities Your Future Company: Based in Valencia, a refreshing start up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments, but more co-scaling Start ups and support. You will benefit from its great atmosphere and chances to grow.  Feel free to check our other opportunities from our website or send us your CV to be considered for other projects or future opportunities

Are you looking for a position that will help you learn more about the fintech sector? Do you enjoy supporting B2B clients on their mission to plan their financial future? If you thrive in a fast-paced, customer-centric environment and have excellent communication skills, we have an exciting opportunity for you in Valencia, Spain! Your responsibilities and impact as a Customer Specialist for fintech Industry will be: Support B2B customers mainly over e mail and chat, but also phone Constantly brainstorm with your colleagues to improve the Customer Experience Troubleshooting, innovation, and change management are part of the daily business Control and handle payment inquiries from sellers and buyers through various client platforms Responsible for Trustpilot reviews improving overall company NPS through excellent service Flagging and escalation of customer queries and coming up with suitable solutions Mapping and improving business processes to enhance customer journey and satisfaction Skills, qualifications, and interests you need to succeed in this role: Proficiency in the German language at a native speaking level and a C1 level in the English language Competency in using computers Excellent communication skills You are proactive and solution-oriented You are interested in working in an ambitious team What’s in it for you? Spanish classes Great Friday evening drinks Fitness bootcamps to stay fit and active Mindfulness classes Work at a tech startup where you can develop and there is room for your ideas Improve your professional skills: communication, innovation, and implementation of new technology Free lunch and breakfast at the office An international working environment with 20+ nationalities Your Future Company: Based in Valencia, a refreshing start up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments, but more co-scaling Start ups and support. You will benefit from its great atmosphere and chances to grow.  Feel free to check our other opportunities from our website or send us your CV to be considered for other projects or future opportunities

Do you have previous experience working as an administrative assistant, HR, back office ? Would you like to start your career in a multicultural environment ?  We are looking for Administrative Assistant with strong organizational and interpersonal skills.  Your responsibilities and impact as an Administrative Assistant will be: Support project activities including but not limited to: Preparation of project meetings & materials, taking notes Support process & desktop procedure documentation as well as training materials Support in training & coaching new joiners Gather, review, manage information & documents from different stakeholders Gather customer information, create and manage change into the customer master databases ensuring alignment between the different systems and accuracy of data Gather & document customer invoicing specificities & work closely with the different teams to identify how to automate/produce invoicing according to requirements Review revenue & check compliance, create & send invoices Receive self-billing information & manage reconciliation Identify, assess, categorize and solve invoice errors & disputes in collaboration with the local & collection team Provide accurate and timely responses and communication to internal and external customers queries & requests Work collaboratively with all stakeholders (Middle Office, local finance & business teams) to deliver excellently Generate reporting (Invoices/ Credit notes …) for business needs Any other middle office ad-hoc tasks Skills, qualifications and interests you need to succeed in this role: You have a native level of Dutch, and you speak English fluently You are graduated with a Business Administration Degree or equivalent You have previous successful experience with working in a shared service center environment, working in Billing, Customer Service, HR or Sales  You have the habit to collaborate with an international team You know how to be proactive and escalate if necessary, to solve issues You are quality-oriented, focus on details and problem solver You have great communication skills You have excellent organization skills and the ability to work under pressure & manage deadlines What's in it for you ? Salary based on your level of experience + additional benefits (meal vouchers, life insurance, pension plan, etc.) Career opportunities International and multicultural environment A company with a worldwide reputation Start date: ASAP Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or send us your CV to be considered for other projects or future opportunities.