Ana Soffe

Our client, a fashion company, is looking for an experienced Safety and Loss Prevention Specialist who is eager to take the next career step. Are you looking to join an international organization based in Valencia? Do you have extensive experience in Safety and Loss prevention within a retail and corporate environment? Do you speak English fluently? Then this position is for you!  Your responsibilities and impact working as a Safety and Loss Prevention Specialist will be:  Ensure compliance with local laws, regulations, and industry standards. Develop and maintain compliance policies and documentation. Create and implement compliance auditing tools. Stay updated on regulatory changes and apply necessary updates. Develop and enforce health and safety policies and procedures. Conduct safety inspections and risk assessments, implementing corrective actions. Coordinate and conduct health and safety training for employees. Maintain and update emergency response plans. Develop and implement loss prevention programs to reduce theft and fraud. Monitor and analyze loss prevention metrics, identifying trends and corrective actions. Implement loss prevention tools in new stores. Analyze and report on potential risks and areas for improvement. Manage and evaluate external loss prevention tools like security systems and CCTV. Investigate incidents, develop reporting tools, and implement preventive measures. Train store teams and managers on loss prevention best practices. Skills, qualifications, and interests you need to succeed in this role: You are fully proficient in English, both written and spoken You have at least 3 to 5 years of work experience in a similar role within a corporate and retail environment.  A higher education degree is a plus.  You have proven experience in vendor and project management. You have a proven ability in creating dashboards and reporting tools.  You have strong analytical and written communication skills. You have a strong knowledge of regulations to loss prevention, health and safety and retail compliancy.  You have a strong analytical ability with a pragmatic attitude & hands-on mentality with focus on results.  You have excellent stakeholder management skills. You are enthusiastic, self-starting and enjoys change.  What’s in it for you? Work for an established fashion brand.  Permanent Contract Full-time position, Mon-Fri Hybrid work model (2 days of home office per week) Competitive salary and benefits (such as private health insurance, WFH allowance, employee shop allowance) Access to learning platforms for professional development. International environment 23 days of holidays  Start date: ASAP Your Future Company: Our client is a pioneer in the fashion industry, pushing boundaries and setting new standards. Their dynamic, innovative, and inclusive work environment celebrates creativity and individuality. They currently have offices in Spain and the Netherlands.

Our client, a fashion company, is looking for an experienced Retail Loss Prevention Coordinator who is eager to take the next career step. Are you looking to join an international organization based in Valencia? Do you have extensive experience in Safety and Loss prevention within a retail and corporate environment? Do you speak English fluently? Then this position is for you!  Your responsibilities and impact working as a Retail Loss Prevention Coordinator will be:  Ensure compliance with local laws, regulations, and industry standards. Develop and maintain compliance policies and documentation. Create and implement compliance auditing tools. Stay updated on regulatory changes and apply necessary updates. Develop and enforce health and safety policies and procedures. Conduct safety inspections and risk assessments, implementing corrective actions. Coordinate and conduct health and safety training for employees. Maintain and update emergency response plans. Develop and implement loss prevention programs to reduce theft and fraud. Monitor and analyze loss prevention metrics, identifying trends and corrective actions. Implement loss prevention tools in new stores. Analyze and report on potential risks and areas for improvement. Manage and evaluate external loss prevention tools like security systems and CCTV. Investigate incidents, develop reporting tools, and implement preventive measures. Train store teams and managers on loss prevention best practices. Skills, qualifications, and interests you need to succeed in this role: You are fully proficient in English, both written and spoken You have at least 3 to 5 years of work experience in a similar role within a corporate and retail environment.  A higher education degree is a plus.  You have proven experience in vendor and project management. You have a proven ability in creating dashboards and reporting tools.  You have strong analytical and written communication skills. You have a strong knowledge of regulations to loss prevention, health and safety and retail compliancy.  You have a strong analytical ability with a pragmatic attitude & hands-on mentality with focus on results.  You have excellent stakeholder management skills. You are enthusiastic, self-starting and enjoys change.  What’s in it for you? Work for an established fashion brand.  Permanent Contract Full-time position, Mon-Fri Hybrid work model (2 days of home office per week) Competitive salary and benefits (such as private health insurance, WFH allowance, employee shop allowance) Access to learning platforms for professional development. International environment 23 days of holidays  Start date: ASAP Your Future Company: Our client is a pioneer in the fashion industry, pushing boundaries and setting new standards. Their dynamic, innovative, and inclusive work environment celebrates creativity and individuality. They currently have offices in Spain and the Netherlands.

Are you ready to join an international company within the hotel and Saas Sector? Are you an experienced Customer Success Manager looking for your next challenge? Do you speak English and Dutch fluently? Then this is the perfect opportunity for you! Your responsibilities and impact working as a Customer Success Manager will be:     • Identify upsell opportunities by understanding customers' needs.     • Collaborate with sales to develop tailored proposals and strategies.     • Deliver demos and highlight additional benefits.     • Gain a comprehensive understanding of our product suite, competitor offerings, and pricing.     • Engage proactively with hoteliers to understand their goals and challenges.     • Act as the primary contact, building strong relationships with key stakeholders.     • Conduct regular check-ins to monitor progress and satisfaction.     • Identify ways to enhance hoteliers' experiences based on feedback.     • Provide training and resources to help hoteliers maximize our products.     • Develop and implement strategies to address customer concerns and reduce churn risks. Skills, experiences and interests you need to succeed in this role:     • You speak a native level of Dutch and English fluently     • You have at least 2 years of experience in customer success role or similar     • You have hotel experience     • You have experience in up-selling and cross-selling     • You are self-motivated, organized and have strong attention to detail     • You are patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell      • You are motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritization abilities  What's in it for you?     • Permanent or freelance contract     • Competitive salary     • Free Food Fridays     • Mac Environment     • Annual Hotel Experience     • Equity     • Birthday & Christmas Vouchers     • Medical Aid Contribution      • Starting date: January 2025 Your Future Company: Our client offers a SaaS product designed to streamline hotel management for small to medium-sized independent hotels. Their system assists with payment processing, bookings, cleaning management, and various other essential tasks. Serving over 2,000 clients, their hotel management solution is tailored for establishments with up to 100 beds, helping hoteliers efficiently manage their operations and enhance guest experiences. Our client has offices in several locations, so please feel free to apply if you are located in Cape Town, Breda, Ghent or Valencia.

Are you ready to join an international company within the hotel and Saas Sector? Are you an experienced Customer Success Manager looking for your next challenge? Do you speak English and Dutch fluently? Then this is the perfect opportunity for you! Your responsibilities and impact working as a Customer Success Manager will be:     • Identify upsell opportunities by understanding customers' needs.     • Collaborate with sales to develop tailored proposals and strategies.     • Deliver demos and highlight additional benefits.     • Gain a comprehensive understanding of our product suite, competitor offerings, and pricing.     • Engage proactively with hoteliers to understand their goals and challenges.     • Act as the primary contact, building strong relationships with key stakeholders.     • Conduct regular check-ins to monitor progress and satisfaction.     • Identify ways to enhance hoteliers' experiences based on feedback.     • Provide training and resources to help hoteliers maximize our products.     • Develop and implement strategies to address customer concerns and reduce churn risks. Skills, experiences and interests you need to succeed in this role:     • You speak a native level of Dutch and English fluently     • You have at least 2 years of experience in customer success role or similar     • You have hotel experience     • You have experience in up-selling and cross-selling     • You are self-motivated, organized and have strong attention to detail     • You are patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell      • You are motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritization abilities  What's in it for you?     • Freelance contract     • Competitive salary     • Free Food Fridays     • Mac Environment     • Annual Hotel Experience     • Equity     • Birthday & Christmas Vouchers     • Medical Aid Contribution      • Starting date: January 2025 Your Future Company: Our client offers a SaaS product designed to streamline hotel management for small to medium-sized independent hotels. Their system assists with payment processing, bookings, cleaning management, and various other essential tasks. Serving over 2,000 clients, their hotel management solution is tailored for establishments with up to 100 beds, helping hoteliers efficiently manage their operations and enhance guest experiences. Our client has offices in several locations, so please feel free to apply if you are located in Cape Town, Breda, Ghent or Valencia.

Do you have extensive experience in project management within the digital sector and are now seeking your next challenge with an international company based in Barcelona? Are you fluent in English and thrive in a fast-paced environment, with a strong background in project delivery and operations? If so, this could be the perfect opportunity for you! Your responsibilities and impact working as a Service Delivery Manager will be: Oversee and support the delivery of projects within the digital team, ensuring timely, budget-compliant, and high-quality results. Manage daily development and support services provided by third-party international teams. Lead project delivery, hold regular meetings with key stakeholders, and use Agile methods (Scrum or Kanban) to guide the team. Create annual project plans, manage team resources, track costs, monitor progress, and identify risks early. Focus on continuous learning in Agile practices, identify areas for improvement, and implement plans to address them. Oversee daily operations of live services to ensure reliability and standards, manage budgets, and handle risk management. Work closely with operational leaders to address issues, manage service agreements, and seek efficiency improvements. Collaborate with product owners to deliver the product roadmap and coordinate with technical teams from start to finish. Ensure continuous improvements, address poor performance, and implement key controls in collaboration with the operations lead. Skills, experiences and interests you need to succeed in this role: You possess full professional proficiency in English You have at least 6 years of experience in project management, or similar You have proven ability to deliver IT application projects and manage remote IT teams, including suppliers and third-party resources. You have proficiency with project planning tools such as MS Project, JIRA, and Confluence. You have effective communication skills for managing relationships with external suppliers, internal customers, and senior management.  You have expertise in project financial management. You are skilled in creating reports and presentations for senior management. You have experience with Agile DevOps and are familiar with ITIL frameworks and best practices for service delivery and operations. What's in it for you? Permanent contract Competitive salary Meal vouchers Health insurance (after 6 month probation period) Hybrid work flexibility International environment Career growth opportunities Starting date: ASAP Your Future Company: An international SSC widely acknowledged as an excellent service provider for companies all over Europe is looking for experts in finance, administration, marketing, IT, HR and recruitment to join their hub in Barcelona. They offer a dynamic and multicultural environment with a team including talents from more than 30 different nationalities working on high-quality standards.

Notre client est convaincu que de grandes personnes créent de grands produits. Depuis 2010, ils équipent les équipes de vente et de marketing du monde entier avec des outils puissants et conviviaux, facilitant et accélérant leur travail. Aujourd'hui, leur logiciel basé sur le cloud est utilisé par plus de 100 000 entreprises dans 179 pays. Avec une équipe de plus de 850 employés de plus de 50 nationalités et des bureaux en Europe et aux États-Unis, ils continuent de croître, devenant l'une des principales entreprises technologiques d'Estonie. Notre client recherche un(e) Expert(e) en Conseil Clientèle pour rejoindre leur bureau de Lisbonne et fournir un support de premier ordre aux clients francophones. Ce rôle implique de collaborer étroitement avec l'équipe de support pour répondre efficacement aux demandes des clients et résoudre leurs problèmes. Ils recherchent une personne passionnée par l'aide aux autres et désireuse de faire une différence positive. Responsabilités en tant qu'Expert(e) en Conseil Clientèle : Répondre aux demandes des clients via le chat en direct et le téléphone de manière amicale et efficace. Collaborer avec les équipes de gestion de produit et d'ingénierie pour se tenir informé des dernières fonctionnalités. Résoudre les problèmes des clients et fournir des solutions adaptées. Aider à transformer les nouveaux clients et les clients existants en utilisateurs fidèles. Compétences, expériences et qualifications requises : Maîtrise du français et de l'anglais (des langues supplémentaires telles que le portugais, l'allemand ou l'espagnol sont un atout). Au moins un an d'expérience dans un rôle en contact avec les clients. Excellentes compétences interpersonnelles et en communication. Capacité à gérer plusieurs conversations clients simultanément. Connaissance de base des processus de vente (par exemple, suivi des prospects, reporting). Familiarité avec les systèmes de messagerie et les outils CRM (Salesforce, Zoho, etc.) est un avantage. Confiance dans l'utilisation de plateformes de helpdesk comme Intercom, Freshdesk ou Zendesk. Avantages offerts : Une culture d'entreprise axée sur les valeurs humaines. Une équipe diversifiée de collègues venant de plus de 50 pays, avec des bureaux à Lisbonne, Prague, New York, Berlin, et d'autres villes. Une équipe travailleuse qui sait s'amuser tout en accomplissant ses tâches. La liberté de partager des idées et de les mettre en œuvre avec le soutien total de l'équipe. Des horaires de travail flexibles pour un bon équilibre entre vie professionnelle et vie personnelle. De nombreuses opportunités de croissance personnelle et professionnelle avec des formations internes et externes. Un package salarial compétitif avec d'excellents avantages (bonus annuel, assurance santé, indemnité de repas, avantages flexibles pour le transport, la technologie, etc.). Notre client est un employeur garantissant l'égalité des chances, qui valorise la diversité et s'engage à créer un environnement inclusif pour tous les employés, quel que soit leur parcours. Intéressé à rejoindre l'équipe de notre client ? Postulez dès aujourd'hui !

Are you an experienced Human Resources professional with expertise in the Swedish market? Do you speak English and Swedish fluently? Are you interested in joining our client’s international team in Barcelona? If so, this opportunity could be the perfect fit for you! Your responsibilities and impact as an HR Business Partner: Culture & Employee Development Design and implement initiatives to enhance employee engagement, retention, and productivity. Act as a culture advocate, shaping values, behaviours, and norms aligned with our mission. Provide guidance to managers on performance management and employee development. Address employee relations matters with professionalism, fostering a positive work environment. Deliver HR reports and actionable insights to leadership, driving informed decision-making. HR Operations Management Oversee the full employee lifecycle, including onboarding, payroll, benefits, and offboarding. Manage employee queries, ensuring prompt and effective resolutions. Maintain accurate employee records and ensure compliance with data protection regulations. Support international assignments, including work permits and visa processes. Cross-Functional Collaboration Build strong relationships with senior leaders, department heads, and regional teams. Partner with other departments to implement HR standards, processes, and programs. Effectively communicate policies and initiatives across the organization to ensure clarity and alignment Legal & Compliance Ensure adherence to UK and Swedish labour laws, providing strategic advice to leadership. Develop and update HR policies to align with legal and regulatory requirements. Collaborate with external legal advisors and manage internal and external audits. Skills, experience and interests you need to succeed in this role: Fluent in English and Swedish Bachelor’s degree in Human Resources, Business Administration, or related field required; Master’s degree preferred. At least 3-5 years of HR experience, ideally in a start-up or in a fast-paced environment like consulting services Strong understanding of Swedish labour laws, a good understanding of UK labour laws.  Experience in managing the full employee's life cycle, from onboarding to offboarding, including terminations Experience in handling payroll and other hands-on HR operational tasks Proven ability to build strong relationships with stakeholders. Strong problem-solving and conflict-resolution skills. Ability to advise leadership on HR practices and legal compliance What Benefits are in it for you? Competitive salary and performance-based incentives Hybrid work format with flexible office and remote work options. Opportunities for professional development and career advancement 30 days of vacation Private health insurance after the probation period Positive atmosphere with regular team events Be part of an internationally renowned company Your Future Company In an endeavour to ensure business sustainability, this company helps thousands of different industry leaders achieve smarter goals by offering an innovative platform that monitors and assesses the procurement performances and risks of companies on a global level as well as providing strategic improvement tools. With their universal sustainability rating system, they encourage businesses to implement environmentally, ethically and socially responsible practices. Do you want to be a part of this creative and dynamic team in Barcelona?

Are you ready to join an international company in Barcelona within the retail sector? Do you have prior experience in Logistics? Do you speak English and Spanish fluently? Then this might be the perfect opportunity for you! Your responsibilities and impact working as a Logistics Coordinator will be: Manage the daily operational relationship with our Spanish and Italian warehouses Handle incidents such as preparation failures, over-sales, stock discrepancies, etc. Organize and manage different stock areas, including second-hand items, spare parts, and sales stock & Conduct regular visits to our warehouses. Oversee the control of returns and ensure the reintegration of products into stock. Perform regular stock movements and comparisons & manage inventory processes. Oversee billing control processes. Hold regular review and control meetings with our logistics providers to discuss KPIs. Train warehouse teams on the use of reverse logistics programs and tools used by the company, providing support for any technical issues related to these tools. Skills, experiences, and interests you need to succeed in this role: You are fluent in Italian, Spanish and English.  You have at least 2 to 3 years of proven professional experience in logistics. Higher education in logistics is desirable. You have strong Excel skills You have a dynamic and curious attitude You have hands-on experience in warehouses What’s in it for you? Permanent contract Competitive salary 1 day of home office per week 10 days of remote flexibility per year After work drinks Daily fruits at the office  International work environment with opportunities for professional growth and development Start date: ASAP.  Your Future Company:  Our client is an online international distributor of outdoor furniture, dedicated to providing customers with functional products at competitive prices. Join our small team with an international atmosphere and make a difference in outdoor living.

Are you ready to join an international company in Barcelona within the retail sector? Do you have prior experience in Logistics? Do you speak English and Spanish fluently? Then this might be the perfect opportunity for you! Your responsibilities and impact working as a Logistics Coordinator will be: Manage the daily operational relationship with our Spanish and Italian warehouses Handle incidents such as preparation failures, over-sales, stock discrepancies, etc. Organize and manage different stock areas, including second-hand items, spare parts, and sales stock & Conduct regular visits to our warehouses. Oversee the control of returns and ensure the reintegration of products into stock. Perform regular stock movements and comparisons & manage inventory processes. Oversee billing control processes. Hold regular review and control meetings with our logistics providers to discuss KPIs. Train warehouse teams on the use of reverse logistics programs and tools used by the company, providing support for any technical issues related to these tools. Skills, experiences, and interests you need to succeed in this role: You are fluent in Spanish and English. Italian is highly desirable.  You have at least 2 to 3 years of proven professional experience in logistics. Higher education in logistics is desirable. You have strong Excel skills You have a dynamic and curious attitude You have hands-on experience in warehouses What’s in it for you? Permanent contract Competitive salary 1 day of home office per week 10 days of remote flexibility per year After work drinks Daily fruits at the office  International work environment with opportunities for professional growth and development Start date: ASAP.  Your Future Company:  Our client is an online international distributor of outdoor furniture, dedicated to providing customers with functional products at competitive prices. Join our small team with an international atmosphere and make a difference in outdoor living.

Vous êtes prêt(e) à rejoindre une entreprise en pleine croissance dans le secteur financier ? Grâce à votre excellent niveau de français et d'anglais et à votre solide expérience en finance, vous aiderez notre client dans ses activités de contrôle financier, d'analyse et bien plus encore ! Faites connaissance avec votre futur employeur Notre client (votre futur employeur) est une jeune entreprise en pleine croissance qui aide les startups en tant que consultant financier. Au sein d'une équipe internationale, vous vous intégrerez parfaitement pour aider les nouvelles startups à se lancer, à grandir et à se développer. Nous vous proposons de rejoindre cette entreprise en pleine croissance à Barcelone et de devenir un expert dans le domaine des finances des startup Vos responsabilités en tant que Financial Consultant seront les suivantes :  Gérer un portefeuille de clients francophones en supervisant tous les aspects financiers, notamment : Réaliser des prévisions financières et des analyses pour la planification des activités Prévoir les états financiers et les flux de trésorerie Gérer les processus budgétaires annuels et trimestriels Développer et maintenir des tableaux de bord et des KPI pertinents Piloter la planification stratégique à long terme et la prise de décisions Garantir l'exactitude et l'actualité des indicateurs financiers Entretenir les relations avec les experts-comptables externes, les banques et les conseillers fiscaux Élaborer et analyser le P&L de l'entreprise, identifier les risques et opportunités, et recommander des actions correctives Fournir des analyses mensuelles pour l'équipe de direction et le conseil d'administration Superviser la comptabilité en collaboration avec les ressources internes et externes Améliorer en continu les outils de reporting Gérer les comptes clients et fournisseurs ainsi que la trésorerie Compétences, expériences et intérêts dont vous avez besoin pour réussir dans ce rôle : Niveau de français natif (ou espagnol) et niveau d'anglais courant Master en École de commerce, spécialisation Finance ou gestion d’entreprise 3 ans d'expérience dans les services financiers, idéalement en start-up ou scale-up, ou en cabinets d’audit Connaissances en comptabilité, gestion de trésorerie, finance générale et établissement de budgets Bonne compréhension de l’environnement fiscal, légal et social des entreprises françaises Aptitude naturelle à analyser les chiffres et les formules Excellente communication verbale et écrite, capable d'expliquer clairement l'analyse financière Quels sont les avantages pour vous ? Contrat à durée indéterminée Salaire adapté à votre expérience et au marché Environnement international Opportunités de croissance professionelle Bureau proche de la Plaça Catalunya dans le centre ville de Barcelone Date de début : 1er janvier 2025

Are you looking for a position that will help you learn more about the fintech sector? Do you enjoy working in the HR field and supporting customers with their onboarding and contracts? If you thrive in a fast-paced, customer-centric environment and have excellent communication skills, we have an exciting opportunity for you in Valencia, Spain! Your responsibilities and impact as an HR Payroll Support for the fintech industry will be: Engage with customers and app users via email, chat, and phone, ensuring swift and effective assistance. Ensure all contract-related activities are flawlessly executed. Assist new employees with their onboarding process and handle administrative tasks, such as VSO agreements and time registrations. Verify the accuracy of all documents, arrange work permits, and stay updated on Dutch legislation (NDA, GDPR - you’re well-versed in these!). Process customer feedback and assist in managing back-office functions. Keep everyone informed and ensure smooth operations. Serve as the go-to person for all salary-related matters, including payments and adjustments, for both permanent employees and freelancers. Identify opportunities for smarter processes and implement improvements based on feedback.  Skills, qualifications, and interests you need to succeed in this role: Proficiency in the Dutch language at a native-speaking level and a C1 level in the English language You have at least 1 year of professional experience in a similar role  Competency in using computers Excellent communication skills You are proactive and solution-oriented You are interested in working in an ambitious team What’s in it for you? Spanish classes Great Friday evening drinks Fitness boot camps to stay fit and active Mindfulness classes Work at a tech startup where you can develop and there is room for your ideas Improve your professional skills: communication, innovation, and implementation of new technology Free lunch and breakfast at the office An international working environment with 20+ nationalities Your Future Company: Based in Valencia, a refreshing scale-up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments, but more co-scaling start-ups and support. You will benefit from its great atmosphere and chances to grow.  Feel free to check our other opportunities from our website or send us your CV to be considered for other projects or future opportunities

Our client believes that great people create great products. Since 2010, they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier. Today, their cloud-based software is trusted by over 100,000 companies in 179 countries. With a team of more than 850 employees from 50+ nationalities and offices across Europe and the US, they continue to grow, having become one of Estonia’s leading tech companies. Our client is looking for a Customer Solutions Specialist to join their Lisbon office and provide top-notch support to French-speaking clients. This role involves working closely with the support team to efficiently answer customer inquiries and resolve issues. They seek someone passionate about helping others and making a positive impact. Your responsibilities and impact working as a Customer Solutions Expert will be: Responding to customer inquiries via live chat and phone in a friendly and efficient manner Collaborating with product management and engineering teams to stay up-to-date on the latest features Troubleshooting customer issues and providing suitable solutions Helping turn both new and existing customers into loyal users Skills, experiences and interests you need to succeed in this role: Fluency in French and English (additional languages such as Portuguese, German, or Spanish are a plus) At least one year of experience in a customer-facing role Excellent interpersonal and communication skills Ability to multitask and manage several customer conversations simultaneously Basic knowledge of sales processes (e.g., lead tracking, reporting) Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage Confidence in using helpdesk platforms like Intercom, Freshdesk, or Zendesk What's in it for you? A value-driven, people-first company culture A diverse team of colleagues from over 50 countries, with offices across Lisbon, Prague, New York, Berlin, and more A hardworking team that knows how to have fun while getting things done Freedom to share ideas and execute them with the full support of the team Flexible working hours for a balanced professional and personal life Numerous opportunities for personal and professional growth with internal and external training A competitive salary package with excellent benefits (annual bonus, health insurance, meal allowance, flexible benefits for transport, technology, etc.) Our client is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of background. Interested in joining our client's team? Apply today!

Ben jij bekend in de wereld van human resources of administratie? Blink je uit in communicatie en heb je oog voor detail? Zoek je naar een nieuwe uitdaging in het zonnige Barcelona? Dan hebben wij dé baan voor jou! Je verantwoordelijkheden als HR Administrator zullen zijn:  Fungeren als het eerste aanspreekpunt voor kandidaten en klanten Contracten opstellen, uitvoeren en afhandelen   Facturen en salarisadministratie beheren  Samenwerken met verschillende afdelingen, met de focus op financiële en juridische zaken Communiceren met klanten over contracten, onboarding en algemene vragen  Assisteren bij eventuele problemen van kandidaten Vaardigheden, kwalificaties en interesse die je nodig hebt om te slagen in deze functie: Vloeiend in Nederlands, met een goede beheersing van het Engels Je bent momenteel gevestigd in Barcelona (NIE + SSN), uitzonderingen mogelijk Interesse in administratie en HR, ervaring is een pluspunt Je bent een goede teamspeler met sterke communicatieve vaardigheden  Uitstekende organisatorische skills en oog voor detail Het liefst een Bachelor- of Masterdiploma gerelateerd aan Business Administratie  Wat zijn de voordelen voor jou? Salaris op basis van je ervaringsniveau + bijkomende voordelen (maaltijdcheques, levensverzekering, pensioenplan, enz.) Doorgroeimogelijkheden Internationale en multiculturele omgeving Een bedrijf met een wereldwijde reputatie Startdatum: z.s.m Past dit project niet bij jou? Bekijk dan gerust onze andere mogelijkheden of stuur ons je CV om in aanmerking te komen voor andere projecten of toekomstige kansen.

Are you looking for a position that will help you learn more about the fintech sector? Do you enjoy supporting B2B clients on their mission to plan their financial future? If you thrive in a fast-paced, customer-centric environment and have excellent communication skills, we have an exciting opportunity for you in Valencia, Spain! Your responsibilities and impact as a Technical Support Specialist for fintech Industry will be: Support B2B customers mainly over e-mail and chat, but also phone Constantly brainstorm with your colleagues to improve the Customer Experience Troubleshooting, innovation, and change management are part of the daily business Control and handle payment inquiries from sellers and buyers through various client platforms Responsible for Trustpilot reviews improving overall company NPS through excellent service Flagging and escalation of customer queries and coming up with suitable solutions Mapping and improving business processes to enhance customer journey and satisfaction Skills, qualifications, and interests you need to succeed in this role: Proficiency in the Dutch language at a native speaking level and a C1 level in the English language Competency in using computers Excellent communication skills You are proactive and solution-oriented You are interested in working in an ambitious team What’s in it for you? Spanish classes Great Friday evening drinks Fitness bootcamps to stay fit and active Mindfulness classes Work at a tech startup where you can develop and there is room for your ideas Improve your professional skills: communication, innovation, and implementation of new technology Free lunch and breakfast at the office An international working environment with 20+ nationalities Your Future Company: Based in Valencia, a refreshing start up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments, but more co-scaling Start ups and support. You will benefit from its great atmosphere and chances to grow.  Feel free to check our other opportunities from our website or send us your CV to be considered for other projects or future opportunities

Are you looking for a position that will help you learn more about the fintech sector? Do you enjoy supporting B2B clients on their mission to plan their financial future? If you thrive in a fast-paced, customer-centric environment and have excellent communication skills, we have an exciting opportunity for you in Valencia, Spain! Your responsibilities and impact as a Customer Specialist for fintech Industry will be: Support B2B customers mainly over e mail and chat, but also phone Constantly brainstorm with your colleagues to improve the Customer Experience Troubleshooting, innovation, and change management are part of the daily business Control and handle payment inquiries from sellers and buyers through various client platforms Responsible for Trustpilot reviews improving overall company NPS through excellent service Flagging and escalation of customer queries and coming up with suitable solutions Mapping and improving business processes to enhance customer journey and satisfaction Skills, qualifications, and interests you need to succeed in this role: Proficiency in the German language at a native speaking level and a C1 level in the English language Competency in using computers Excellent communication skills You are proactive and solution-oriented You are interested in working in an ambitious team What’s in it for you? Spanish classes Great Friday evening drinks Fitness bootcamps to stay fit and active Mindfulness classes Work at a tech startup where you can develop and there is room for your ideas Improve your professional skills: communication, innovation, and implementation of new technology Free lunch and breakfast at the office An international working environment with 20+ nationalities Your Future Company: Based in Valencia, a refreshing start up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments, but more co-scaling Start ups and support. You will benefit from its great atmosphere and chances to grow.  Feel free to check our other opportunities from our website or send us your CV to be considered for other projects or future opportunities

Do you have previous experience working as an administrative assistant, HR, back office ? Would you like to start your career in a multicultural environment ?  We are looking for Administrative Assistant with strong organizational and interpersonal skills.  Your responsibilities and impact as an Administrative Assistant will be: Support project activities including but not limited to: Preparation of project meetings & materials, taking notes Support process & desktop procedure documentation as well as training materials Support in training & coaching new joiners Gather, review, manage information & documents from different stakeholders Gather customer information, create and manage change into the customer master databases ensuring alignment between the different systems and accuracy of data Gather & document customer invoicing specificities & work closely with the different teams to identify how to automate/produce invoicing according to requirements Review revenue & check compliance, create & send invoices Receive self-billing information & manage reconciliation Identify, assess, categorize and solve invoice errors & disputes in collaboration with the local & collection team Provide accurate and timely responses and communication to internal and external customers queries & requests Work collaboratively with all stakeholders (Middle Office, local finance & business teams) to deliver excellently Generate reporting (Invoices/ Credit notes …) for business needs Any other middle office ad-hoc tasks Skills, qualifications and interests you need to succeed in this role: You have a native level of Dutch, and you speak English fluently You are graduated with a Business Administration Degree or equivalent You have previous successful experience with working in a shared service center environment, working in Billing, Customer Service, HR or Sales  You have the habit to collaborate with an international team You know how to be proactive and escalate if necessary, to solve issues You are quality-oriented, focus on details and problem solver You have great communication skills You have excellent organization skills and the ability to work under pressure & manage deadlines What's in it for you ? Salary based on your level of experience + additional benefits (meal vouchers, life insurance, pension plan, etc.) Career opportunities International and multicultural environment A company with a worldwide reputation Start date: ASAP Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or send us your CV to be considered for other projects or future opportunities.