Ana Soffe

Are you looking for a new and exciting challenge within an international company? Do you have experience in solutions architecture and a strong understanding of business strategy and enterprise IT? Are you skilled in business analysis, software architecture, and integration design? Do you have a fluent level of English? If so, this opportunity is made for you! Your responsibilities and impact as a Solutions Architect will be: Develop a deep understanding of business strategy, enterprise needs, and market trends. Contribute to and promote enterprise IT strategies and architecture. Identify and articulate gaps, risks, and opportunities in the enterprise landscape. Define business requirements, processes, and models to support strategic goals. Design and document solution architectures that align with enterprise objectives. Assess the value, risk, and impact of tech-related initiatives and advise leadership accordingly. Provide guidance on key architecture decisions, presenting clear options and implications. Collaborate with delivery and technical teams to ensure seamless implementation. Act as a custodian of enterprise architecture, ensuring long-term business needs are met. Communicate complex technical concepts in a clear, non-technical manner to business stakeholders. Mentor and guide product owners, project managers, business analysts, and technical teams. Skills, qualifications, and interests you need to succeed in this role: You speak English fluently. Strong relationship management and collaboration skills, particularly with senior leadership. Excellent communication and presentation skills, with the ability to simplify complex topics. Proven experience in solutions architecture (enterprise-wide, not system-specific). Strong expertise in business analysis, software architecture, integration architecture, and data modelling. Ability to analyze, structure, and clarify complex information in ambiguous situations. Experience working in IT-related roles for 10+ years, with at least 5+ years in a similar role. Background in Sales, Marketing, Digital, or CRM projects and systems (Salesforce experience is a plus). Experience working in cloud environments, multi-vendor sourcing, and global enterprises. TOGAF certification or a recognized Solution Architecture qualification is a plus. What’s in it for you? Competitive salary aligned with your experience and the market. Yearly bonus based on performance. Permanent, full-time contract. Meal vouchers and health insurance (after six months). Hybrid work model (three days per week on-site). International work environment with diverse colleagues. Career growth opportunities within a global company. Office based in Barcelona. Starting date: ASAP. Your Future Company: Join an international Shared Services Center (SSC) widely recognized for providing high-quality support to companies across Europe. With expertise in finance, IT, HR, marketing, and recruitment, the company fosters a dynamic and multicultural environment, bringing together talent from over 30 nationalities. Does this sound like your next career move? Apply now!

Our client believes that great people drive great success. Since 2010, they have been equipping sales and marketing teams worldwide with powerful, user-friendly tools that streamline their workflow. Today, their cloud-based CRM software is trusted by over 100,000 companies in 179 countries. With a diverse team of more than 850 employees from 50+ nationalities and offices across Europe and the US, they continue to grow, establishing themselves as one of Estonia’s top tech companies. They are now looking for a Junior Account Executive to join their Lisbon office and play a key role in introducing their CRM solutions to trial users. If you’re a driven sales professional who thrives on exceeding quotas and creating long-term customer value, this opportunity is for you! Your responsibilities and impact as a Junior Account Executive will be: Present the company’s CRM solutions to trial users and guide them through the adoption process Conduct consultative conversations with prospective customers to understand their business needs and challenges Perform live product demonstrations to showcase the value and functionality of the platform Follow up with leads, providing tailored solutions to ensure their needs are effectively met Proactively identify business opportunities and market trends to maximize sales potential Develop a deep understanding of the product to offer expert advice and the best-fit solutions for customers Engage in outbound calls with prospective and current trial users, helping convert them into loyal clients Maintain accurate records of customer interactions and sales activities in the company’s internal CRM system Skills, experiences and interests you need to succeed in this role: Fluency in French and English (written and spoken) At least one experience in a sales or customer-facing role A customer-oriented mindset with strong communication and interpersonal skills A results-driven attitude with a passion for sales and exceeding targets Strong organizational skills and attention to detail A collaborative team player who enjoys problem-solving and building relationships Excellent active listening and questioning abilities, with a high level of empathy Flexibility and adaptability in a fast-paced environment What’s in it for you? A dynamic and supportive company culture that values innovation and collaboration A diverse team of colleagues from over 50 nationalities, with offices in Lisbon, Prague, New York, Berlin, and beyond The freedom to share ideas and execute them with the full backing of the team Flexible working hours to maintain a healthy work-life balance Numerous opportunities for personal and professional growth through internal and external training A competitive salary package with excellent benefits (annual bonus, health insurance, meal allowance, and flexible perks for transport, technology, etc.) The opportunity to be part of a fast-growing global company that fosters career development and personal growth Interested in joining our client's team? Apply today!

Our client believes that great people create great products. Since 2010, they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier. Today, their cloud-based software is trusted by over 100,000 companies in 179 countries. With a team of more than 850 employees from 50+ nationalities and offices across Europe and the US, they continue to grow, having become one of Estonia’s leading tech companies. Our client is looking for a Customer Success Manager to join their Lisbon office and to serve as a trusted & strategic advisor to key executive-level stakeholders within their assigned portfolio of accounts. You’ll be responsible for customer onboarding, increasing user acquisition and engagement, ensuring retention and uncovering and closing upsell opportunities.  Your responsibilities and impact working as a Customer Success Manager will be: Act as the main point of contact for strategic accounts post-sale, ensuring a smooth onboarding experience tailored to the customer’s business needs. Build and maintain strong relationships with key stakeholders to drive long-term retention and maximize product adoption. Proactively influence usage and engagement to ensure customers realize the full value of the product. Continuously identify upsell opportunities to drive expansion revenue. Ensure the timely and effective delivery of solutions aligned with customer goals. Adapt communication style to engage with various stakeholders, from executives to end-users. Serve as an escalation point for customer concerns, particularly during security incidents. Advocate for high-value customers internally, providing insights on market trends and customer challenges. Stay informed on industry trends to effectively advise customers across different sectors. Conduct video calls using web-based tools to foster strong client relationships and ensure a seamless experience. Skills, experiences and interests you need to succeed in this role: Fluency in French and English (additional languages such as Portuguese, German, or Spanish are a plus) At least 2 years professional experience in Account Management/Customer Success within the tech industry Excellent self-awareness in handling customer escalations by consistently adhering to all established workflows. Ability to manage competing priorities and adapt quickly in a fast paced environment, without losing personal touch with customers or strategy Passion for proactively investing in your own training and development across multiple business industries Experience with CRM and CSM (e.g. Gainsight) systems is an advantage What's in it for you? A value-driven, people-first company culture A diverse team of colleagues from over 50 countries, with offices across Lisbon, Prague, New York, Berlin, and more A hardworking team that knows how to have fun while getting things done Freedom to share ideas and execute them with the full support of the team Flexible working hours for a balanced professional and personal life Numerous opportunities for personal and professional growth with internal and external training A competitive salary package with excellent benefits (annual bonus, health insurance, meal allowance, flexible benefits for transport, technology, etc.) Our client is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of background. Interested in joining our client's team? Apply today!

Êtes-vous un développeur commercial expérimenté à la recherche d’une opportunité stimulante dans l’industrie du luxe ? Parlez-vous couramment français et vivez-vous dans la région Sud-Est de la France ? Cette opportunité est peut-être faite pour vous ! Vos responsabilités et votre impact en tant que Business Developer Senior seront les suivants : Développer le portefeuille clients de l’entité espagnole dans la région Sud-Est de la France. Gérer l’ensemble du cycle de vente, de la prospection à la clôture des contrats, ainsi que la gestion du portefeuille clients. Définir des stratégies pour attirer de nouvelles opportunités commerciales. Effectuer des déplacements réguliers pour rencontrer des prospects. Identifier de nouvelles opportunités grâce à des appels sortants ou des démarches proactives. Rencontrer en personne les prospects à fort potentiel. Construire et gérer un pipeline de vente efficace pour le marché espagnol. Comprendre et répondre aux besoins des clients. Développer des relations solides avec des clients cibles, notamment dans les secteurs de l’hôtellerie et de la restauration. Les compétences, qualifications et intérêts dont vous aurez besoin pour réussir dans ce rôle sont les suivants : Vous parlez couramment français, l'anglais ou l'espagnol est un plus.  Vous disposez d’au moins 5 à 10 ans d’expérience en vente ou en développement commercial B2B, idéalement dans les secteurs du tourisme, de l’hôtellerie, de la restauration ou de la blanchisserie. Vous avez un excellent sens des affaires et un esprit entrepreneurial. Vous êtes basé(e) dans la région Sud-Est de la France. Vous êtes à l’aise avec des déplacements réguliers. Vous savez construire, gérer et entretenir des relations solides avec vos clients. Vous maîtrisez le cycle de vente complet, aussi bien en B2B qu’en B2C. Quels sont les avantages pour vous ? Un salaire compétitif. Des commissions attractives basées sur vos performances. Un poste 100 % en télétravail. Un contrat permanent à temps plein (39 heures par semaine). Un emploi du lundi au vendredi. L’opportunité de travailler dans l’industrie du luxe. Environnement familial Votre future entreprise : Cette entreprise reconnue évolue dans le secteur de l’hôtellerie depuis plus de 60 ans, offrant ses services à certains des hôtels les plus prestigieux d’Europe. Alors qu’elle continue de croître, elle recherche un développeur commercial expérimenté pour rejoindre ses équipes et contribuer à son expansion.

Are you looking for a new and interesting challenge within an international company? Do you have experience in IT as a database specialist or in a similar role? Do you have experience working with Microsoft SQL Server? And do you have a fluent level of English? If so, this opportunity is made for you! Your responsibilities and impact working as a Database Specialist will be:  Maintain and update the Data Warehouse (DWH) used for Budgeting and Forecasting activities (monthly and quarterly). Manage and develop Power BI (PBI) projects. Create reports and data entry forms using Tagetik. Support FP&A users by providing training on new features and resolving technical issues. Work with the Product Owner and FP&A stakeholders to implement technical improvements. Organize training sessions and create documentation for the user community. Contribute to the optimization of FP&A processes and tools. Skills, qualifications and interests you need to succeed in this role: You speak English fluently. You have a degree in Computer Science, Information Technology, or a related field. You have at least 3-5 years of experience as a Database Specialist with Microsoft SQL Server. Knowledge of database management systems, Power BI and ETL are a plus. Proficient in SQL queries and stored procedures. You have excellent communication and interpersonal skills, and are used to working with various stakeholders on different levels Monitor and optimize database performance using tuning methods, reporting, and analysis tools. Accuracy and ability to work with large volume of data. Any experience in corporate finance (FP&A, reporting, controlling, accounting) is a plus.  What’s in it for you? Salary aligned with your experience and the market Yearly bonus Permanent and full-time contract Meal vouchers Health insurance (after 6 months) Hybrid model (3 days per week on-site) Office in Barcelona International work environment Career growth opportunities Starting date: ASAP Your Future Company: An international SSC widely acknowledged as an excellent service provider for companies all over Europe is looking for experts in finance, administration, marketing, IT, HR, and recruitment to join their hub in Barcelona. They offer a dynamic and multicultural environment with a team including talents from more than 30 different nationalities working on high-quality standards.

Êtes-vous un(e) expert(e) en Marketing ou Communication ? Avez-vous une expérience préalable dans le secteur scientifique ou de la santé ? Êtes-vous bilingue en français et en espagnol ? Souhaitez-vous faire partie d’une équipe multinationale en pleine croissance à Barcelone ? Vos responsabilités et votre impact en tant qu'Area Market Manager: Développement et supervision de la stratégie marketing Concevoir et déployer la stratégie marketing sur différents marchés. Analyser le marché et la concurrence pour identifier opportunités et menaces, et ajuster les actions. Comprendre les tendances et besoins du marché pharmaceutique pour renforcer l’identité des marques. Gestion des campagnes marketing Planifier, coordonner et superviser les campagnes marketing à l’international. Valider les contenus, suivre leur exécution, mesurer leur efficacité et proposer des ajustements. Présenter des rapports réguliers sur les résultats et suggérer des initiatives innovantes. Communication et relations publiques Optimiser la visibilité de l’entreprise via le marketing digital et les réseaux sociaux. Maintenir une image positive de l’entreprise en collaborant avec l’équipe communication. Représenter Ysonut lors d’événements professionnels. Direction et gestion des équipes Gérer le budget marketing et optimiser les ressources. Soutenir et encadrer l’équipe pour atteindre les objectifs fixés. Développer les compétences des collaborateurs en lien avec les évolutions du marché. Compétences, expérience et intérêts nécessaires pour réussir dans ce rôle : Maîtrise courante du français et de l'espagnol, à l’écrit comme à l’oral Minimum 15 ans d’expérience en Marketing ou Communication dans le secteur de la santé Connaissance approfondie du secteur de la nutrition, de la santé et de l’industrie pharmaceutique. Expérience en gestion d’équipes, avec des compétences en leadership, vision stratégique, gestion de projets et développement de talents. Compétences analytiques solides et capacité à utiliser des outils et métriques marketing pour prendre des décisions éclairées. Orientation résultats avec un focus sur l’atteinte des objectifs et la mesure du ROI. Maîtrise des outils de marketing digital (Google Analytics, MailChimp, Canva, entre autres). Quels avantages pour vous ? Salaire compétitif Format de travail hybride Prime de référence Réductions sur les produits Date de début : dès que possible Votre future entreprise : Notre client est un laboratoire spécialisé dans les produits de macro et micronutrition. Ils développent des programmes nutritionnels fondés sur des bases scientifiques pour promouvoir le bien-être et la santé. C’est une entreprise en pleine croissance, avec une équipe multinationale, jeune et dynamique. Basés à Barcelone, ils recherchent actuellement un(e) Area Market Manager pour les rejoindre afin de les aider à développer leurs stratégies marketing et de communication pour les marchés français, espagnol et LATAM.

We are on the lookout for an ambitious Project Manager to join a client's dynamic Renewable Energy Semiconductor Manufacturing company. They are a leading player in the market and we are seeking someone with a passion for driving growth in the global market. Your responsibilities and impact working as a Project Manager will be: You are responsible for the sourcing, planning and implementation of renewable energy and new technology projects. Identifying project opportunities and suitable partners in developing countries on a global scale. Set up and manage the technical implementation (concept, design, selection of suppliers, purchase of parts and materials, necessary measures). Once or twice a year, travel to your target region for up to 10 days to assure progress of leads, and projects and expand contacts and networks. Independently draft and negotiate contracts with local partners and monitor the economically and environmentally sound implementation. Responsible for ensuring that the (CO2) certification (e.g. Art 6.4 and Gold Standard) meets goals, timelines and budgets. Take on cross-sectional tasks for several CO2-offset projects. Responsible for participating in tenders for major customers and will be in direct contact with customers and the sales team. Responsible for the technical management, and team management as well as the main point of contact for quality assurance of the work results. Skills, experience and interests you need to succeed in this role: An above-average degree in the field of (industrial) engineering, technical environmental protection, natural sciences, social science At least 2 years of relevant professional experience with practical, technical relevance, Expertise and commitment in the field of environment/climate protection. Experience in drafting and implementing loan agreements in an international context Background in banking or legal matters within start-up environments would be an asset. Business fluent in English. A native level of French is a plus. Strong network in Africa, Asia, or Latin America. What's in it for you? Competitive salary for the market and perks. A full-time position. Flexible working hours and home office options, Committed colleagues in a non-profit organisation with flat hierarchies, A bright, attractive office in Castelldefels (Barcelona). Option to work in Berlin for some time.

Our client is an international scale-up company in the tech industry, offering a solution that connects millions of shoppers with local stores to help them make smarter shopping decisions. Their solutions support retailers and brands in engaging customers from online research to in-store purchases. They are now seeking a dynamic and motivated candidate to join their "farmers" team as a Digital Key Account Manager. Your responsibilities and impact working as a Digital Key Account Manager will be: Leading contract negotiations, renewals, and pricing discussions, balancing client needs with company revenue targets and profitability; Leading and maintaining strong, long-term relationships with Retailers, focusing on digital and drive-to-store solutions to increase foot traffic and in-store sales; Serving as a trusted advisor, understanding the specific needs of Retail clients to provide innovative, data-driven solutions that maximize ROI and customer engagement; Identify growth opportunities through upselling and cross-selling, expanding client investment in digital and drive-to-store initiatives Skills, qualifications and interests you need to succeed in this role: You have a native-level proficiency in Spanish and fluency in English. You are based in Barcelona or Madrid.  You have a minimum of 3-5 years of experience in the commercial area of digital companies, marketing agencies, and/or retail marketing.  You have a successful track record in closing big deals with Retailers and developing long-term commercial partnerships with CMOs and C-level decision-makers. Strong analytical skills and data-driven approach to address decision-making within the sales process;  You can thrive in a fast-paced environment, with a high level of precision and flexibility along with excellent communication skills.   What’s in it for you? Permanent contract. Compensation aligned with the market and your experience. Bonus based on your performance.  Being part of a growing international scale-up company. Company laptop. Flexible working arrangements (hybrid or fully remote). Start date: ASAP.

Are you ready to join an international company within the hotel and Saas Sector? Are you an experienced Customer Success Manager looking for your next challenge? Do you speak English and Dutch fluently? Then this is the perfect opportunity for you! Your responsibilities and impact working as a Customer Success Manager will be:     • Identify upsell opportunities by understanding customers' needs.     • Collaborate with sales to develop tailored proposals and strategies.     • Deliver demos and highlight additional benefits.     • Gain a comprehensive understanding of our product suite, competitor offerings, and pricing.     • Engage proactively with hoteliers to understand their goals and challenges.     • Act as the primary contact, building strong relationships with key stakeholders.     • Conduct regular check-ins to monitor progress and satisfaction.     • Identify ways to enhance hoteliers' experiences based on feedback.     • Provide training and resources to help hoteliers maximize our products.     • Develop and implement strategies to address customer concerns and reduce churn risks. Skills, experiences and interests you need to succeed in this role:     • You speak a native level of Dutch and English fluently     • You have at least 2 years of experience in customer success role or similar     • You have hotel experience     • You have experience in up-selling and cross-selling     • You are self-motivated, organized and have strong attention to detail     • You are patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell      • You are motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritization abilities  What's in it for you?     • Freelance contract     • Competitive salary     • Free Food Fridays     • Mac Environment     • Annual Hotel Experience     • Equity     • Birthday & Christmas Vouchers     • Medical Aid Contribution      • Starting date: January 2025 Your Future Company: Our client offers a SaaS product designed to streamline hotel management for small to medium-sized independent hotels. Their system assists with payment processing, bookings, cleaning management, and various other essential tasks. Serving over 2,000 clients, their hotel management solution is tailored for establishments with up to 100 beds, helping hoteliers efficiently manage their operations and enhance guest experiences. Our client has offices in several locations, so please feel free to apply if you are located in Cape Town, Breda, Ghent or Valencia.

Notre client est convaincu que de grandes personnes créent de grands produits. Depuis 2010, ils équipent les équipes de vente et de marketing du monde entier avec des outils puissants et conviviaux, facilitant et accélérant leur travail. Aujourd'hui, leur logiciel basé sur le cloud est utilisé par plus de 100 000 entreprises dans 179 pays. Avec une équipe de plus de 850 employés de plus de 50 nationalités et des bureaux en Europe et aux États-Unis, ils continuent de croître, devenant l'une des principales entreprises technologiques d'Estonie. Notre client recherche un(e) Expert(e) en Conseil Clientèle pour rejoindre leur bureau de Lisbonne et fournir un support de premier ordre aux clients francophones. Ce rôle implique de collaborer étroitement avec l'équipe de support pour répondre efficacement aux demandes des clients et résoudre leurs problèmes. Ils recherchent une personne passionnée par l'aide aux autres et désireuse de faire une différence positive. Responsabilités en tant qu'Expert(e) en Conseil Clientèle : Répondre aux demandes des clients via le chat en direct et le téléphone de manière amicale et efficace. Collaborer avec les équipes de gestion de produit et d'ingénierie pour se tenir informé des dernières fonctionnalités. Résoudre les problèmes des clients et fournir des solutions adaptées. Aider à transformer les nouveaux clients et les clients existants en utilisateurs fidèles. Compétences, expériences et qualifications requises : Maîtrise du français et de l'anglais (des langues supplémentaires telles que le portugais, l'allemand ou l'espagnol sont un atout). Au moins un an d'expérience dans un rôle en contact avec les clients. Excellentes compétences interpersonnelles et en communication. Capacité à gérer plusieurs conversations clients simultanément. Connaissance de base des processus de vente (par exemple, suivi des prospects, reporting). Familiarité avec les systèmes de messagerie et les outils CRM (Salesforce, Zoho, etc.) est un avantage. Confiance dans l'utilisation de plateformes de helpdesk comme Intercom, Freshdesk ou Zendesk. Avantages offerts : Une culture d'entreprise axée sur les valeurs humaines. Une équipe diversifiée de collègues venant de plus de 50 pays, avec des bureaux à Lisbonne, Prague, New York, Berlin, et d'autres villes. Une équipe travailleuse qui sait s'amuser tout en accomplissant ses tâches. La liberté de partager des idées et de les mettre en œuvre avec le soutien total de l'équipe. Des horaires de travail flexibles pour un bon équilibre entre vie professionnelle et vie personnelle. De nombreuses opportunités de croissance personnelle et professionnelle avec des formations internes et externes. Un package salarial compétitif avec d'excellents avantages (bonus annuel, assurance santé, indemnité de repas, avantages flexibles pour le transport, la technologie, etc.). Notre client est un employeur garantissant l'égalité des chances, qui valorise la diversité et s'engage à créer un environnement inclusif pour tous les employés, quel que soit leur parcours. Intéressé à rejoindre l'équipe de notre client ? Postulez dès aujourd'hui !

Are you an experienced Human Resources professional with expertise in the Swedish market? Do you speak English and Swedish fluently? Are you interested in joining our client’s international team in Barcelona? If so, this opportunity could be the perfect fit for you! Your responsibilities and impact as an HR Business Partner: Culture & Employee Development Design and implement initiatives to enhance employee engagement, retention, and productivity. Act as a culture advocate, shaping values, behaviours, and norms aligned with our mission. Provide guidance to managers on performance management and employee development. Address employee relations matters with professionalism, fostering a positive work environment. Deliver HR reports and actionable insights to leadership, driving informed decision-making. HR Operations Management Oversee the full employee lifecycle, including onboarding, payroll, benefits, and offboarding. Manage employee queries, ensuring prompt and effective resolutions. Maintain accurate employee records and ensure compliance with data protection regulations. Support international assignments, including work permits and visa processes. Cross-Functional Collaboration Build strong relationships with senior leaders, department heads, and regional teams. Partner with other departments to implement HR standards, processes, and programs. Effectively communicate policies and initiatives across the organization to ensure clarity and alignment Legal & Compliance Ensure adherence to UK and Swedish labour laws, providing strategic advice to leadership. Develop and update HR policies to align with legal and regulatory requirements. Collaborate with external legal advisors and manage internal and external audits. Skills, experience and interests you need to succeed in this role: Fluent in English and Swedish Bachelor’s degree in Human Resources, Business Administration, or related field required; Master’s degree preferred. At least 3-5 years of HR experience, ideally in a start-up or in a fast-paced environment like consulting services Strong understanding of Swedish labour laws, a good understanding of UK labour laws.  Experience in managing the full employee's life cycle, from onboarding to offboarding, including terminations Experience in handling payroll and other hands-on HR operational tasks Proven ability to build strong relationships with stakeholders. Strong problem-solving and conflict-resolution skills. Ability to advise leadership on HR practices and legal compliance What Benefits are in it for you? Competitive salary and performance-based incentives Hybrid work format with flexible office and remote work options. Opportunities for professional development and career advancement 30 days of vacation Private health insurance after the probation period Positive atmosphere with regular team events Be part of an internationally renowned company Your Future Company In an endeavour to ensure business sustainability, this company helps thousands of different industry leaders achieve smarter goals by offering an innovative platform that monitors and assesses the procurement performances and risks of companies on a global level as well as providing strategic improvement tools. With their universal sustainability rating system, they encourage businesses to implement environmentally, ethically and socially responsible practices. Do you want to be a part of this creative and dynamic team in Barcelona?

Are you looking for a position that will help you learn more about the fintech sector? Do you enjoy working in the HR field and supporting customers with their onboarding and contracts? If you thrive in a fast-paced, customer-centric environment and have excellent communication skills, we have an exciting opportunity for you in Valencia, Spain! Your responsibilities and impact as an HR Payroll Support for the fintech industry will be: Engage with customers and app users via email, chat, and phone, ensuring swift and effective assistance. Ensure all contract-related activities are flawlessly executed. Assist new employees with their onboarding process and handle administrative tasks, such as VSO agreements and time registrations. Verify the accuracy of all documents, arrange work permits, and stay updated on Dutch legislation (NDA, GDPR - you’re well-versed in these!). Process customer feedback and assist in managing back-office functions. Keep everyone informed and ensure smooth operations. Serve as the go-to person for all salary-related matters, including payments and adjustments, for both permanent employees and freelancers. Identify opportunities for smarter processes and implement improvements based on feedback.  Skills, qualifications, and interests you need to succeed in this role: Proficiency in the Dutch language at a native-speaking level and a C1 level in the English language You have at least 1 year of professional experience in a similar role  Competency in using computers Excellent communication skills You are proactive and solution-oriented You are interested in working in an ambitious team What’s in it for you? Spanish classes Great Friday evening drinks Fitness boot camps to stay fit and active Mindfulness classes Work at a tech startup where you can develop and there is room for your ideas Improve your professional skills: communication, innovation, and implementation of new technology Free lunch and breakfast at the office An international working environment with 20+ nationalities Your Future Company: Based in Valencia, a refreshing scale-up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments, but more co-scaling start-ups and support. You will benefit from its great atmosphere and chances to grow.  Feel free to check our other opportunities from our website or send us your CV to be considered for other projects or future opportunities

Êtes-vous une personne empathique et compréhensive, soucieuse de contribuer à une excellente satisfaction client ? Possédez-vous une maîtrise écrite irréprochable du français afin de répondre de la meilleure manière aux demandes des clients par mail et chat? Parfait, alors ce projet et cette compagnie sont faits pour vous ! Vos responsabilités et votre impact en tant que Conseiller(e) Service Client seront les suivants : Accompagner et répondre aux demandes des clients uniquement par mail et chat Identifier les problèmes et fournir des solutions tout en maintenant un haut niveau de satisfaction client Enregistrer les données dans le CRM Faire preuve d'esprit d'équipe et contribuer à la réussite de l'équipe et du projet Compétences, expériences et intérêts dont vous avez besoin pour réussir dans ce rôle : Excellente communication écrite en français Connaissance de la valeur et de l'impact d'une expérience client de haute qualité Faire preuve d'empathie, de compréhension et de professionnalisme lors des échanges avec les clients La maîtrise de l'anglais est un plus mais n'est pas obligatoire Résider à Barcelone et avoir un NIE valide Quels sont les avantages pour vous ? Type de contrat: contrat permanent avec une période d'essai de 3 mois Horaires de travail en équipes tournantes, entre 9h et 22h, du lundi au dimanche, avec un week-end sur deux off Salaire annuel brut de 22 200€ Télétravail possible sous certains critères Lieu de travail : centre-ville de Barcelone avec terrasse et open space Possibilités d'évolution de carrière au sein de l'entreprise Votre future compagnie : Cette agence, située à Barcelone, a été créée dans le but de fournir une assistance et un soutien aux entreprises dans leurs besoins en support client. Actuellement, ils sont ravis d'accueillir de nouveaux passionnés de la relation client au sein de leur équipe, en plein cœur de Barcelone.

Are you looking for a position that will help you learn more about the fintech sector? Do you enjoy supporting B2B clients on their mission to plan their financial future? If you thrive in a fast-paced, customer-centric environment and have excellent communication skills, we have an exciting opportunity for you in Valencia, Spain! Your responsibilities and impact as a Technical Support Specialist for fintech Industry will be: Support B2B customers mainly over e-mail and chat, but also phone Constantly brainstorm with your colleagues to improve the Customer Experience Troubleshooting, innovation, and change management are part of the daily business Control and handle payment inquiries from sellers and buyers through various client platforms Responsible for Trustpilot reviews improving overall company NPS through excellent service Flagging and escalation of customer queries and coming up with suitable solutions Mapping and improving business processes to enhance customer journey and satisfaction Skills, qualifications, and interests you need to succeed in this role: Proficiency in the Dutch language at a native speaking level and a C1 level in the English language Competency in using computers Excellent communication skills You are proactive and solution-oriented You are interested in working in an ambitious team What’s in it for you? Spanish classes Great Friday evening drinks Fitness bootcamps to stay fit and active Mindfulness classes Work at a tech startup where you can develop and there is room for your ideas Improve your professional skills: communication, innovation, and implementation of new technology Free lunch and breakfast at the office An international working environment with 20+ nationalities Your Future Company: Based in Valencia, a refreshing start up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments, but more co-scaling Start ups and support. You will benefit from its great atmosphere and chances to grow.  Feel free to check our other opportunities from our website or send us your CV to be considered for other projects or future opportunities