Are you ready to take your customer service skills to an international level? Join a fast-paced support team assisting users of a global streaming platform. Based in Athens, you’ll be helping Danish-speaking customers resolve everyday account and technical issues while working in one of Europe’s most vibrant cities.

Your responsibilities and impact as a Customer Support Advisor will be:

• Manage inbound calls and chats from customers regarding account setup, billing, and technical questions
• Provide assistance for login issues, unusual activity, or payment concerns
• Walk users through troubleshooting steps for errors related to devices or streaming
• Escalate technical cases as needed and ensure full documentation of each interaction
• Create a positive customer experience with clear and friendly communication
• Refer to internal resources to provide accurate resolutions efficiently

 

Skills, qualifications and interests you need to succeed:

• Native-level Danish (C2) and a good level of English (minimum B2)
• Previous experience in customer support is an asset
• Empathetic, detail-oriented, and able to work well under pressure
• Confident using PC tools and handling multiple systems
• Strong communication and multitasking skills
• Willingness to learn and grow within a structured support team

 

What’s in it for you?

• Full-time role (40 hours/week)
  
• Competitive salary plus performance bonuses and two extra monthly salaries annually

Relocation package including:

• Paid flight to Athens
• Taxi from the airport
• Hotel accommodation for the first two weeks
• Support in finding long-term housing
• Health insurance coverage after 4 months
• Thorough onboarding and training
• Diverse, inclusive work culture with teammates from over 90 countries
• Extra perks: local discounts, Greek language courses, social activities, and more

Take your career further—support global customers while living in Greece. Apply now to join the team.