Are you detail-oriented and passionate about quality assurance? Join our team in Lisbon as a Quality Analyst and be part of an international and dynamic work environment.

As a Flemish Quality Analyst, your role will be crucial in ensuring top-tier customer service performance for one of our prestigious projects.

Your Responsibilities:

• Monitoring and evaluating customer interactions to ensure adherence to quality standards.
• Providing feedback and coaching to customer service representatives to improve performance.
• Identifying areas of improvement and working closely with management to enhance service quality.
• Conducting audits and reporting insights to optimize customer satisfaction.
• Ensuring compliance with company policies and regulatory requirements.

Skills, Qualifications & Interests:

• Native-level Flemish and a good command of English.
• Excellent analytical and problem-solving skills.
• Strong attention to detail and ability to evaluate conversations effectively.
• Experience in quality assurance or customer service is a plus.
• Willingness to relocate to Lisbon for an international career experience.
• Valid work permit for Portugal (required).

What's in it for you?

• Contract: 12-month contract with a 30-day trial period.
• Salary: €1,650 gross/month x 14 months.
• Performance Bonus: €2,400 per year (€600 quarterly).
• Meal Allowance: Meal vouchers included.
• Health Insurance: Private health insurance from day 1.
• Relocation Package: Provided for candidates coming from abroad.

Why Lisbon?

• A vibrant city with rich cultural heritage and historical landmarks.
• Affordable living in a European capital.
• Enjoy warm weather and stunning beaches all year round.
• A welcoming and diverse international community.
• Savor delicious Portuguese cuisine and world-famous coffee culture.

About the Company:

Founded in 2000 by two French entrepreneurs, our company has grown into a global leader in customer experience solutions. With over 75,000 multilingual employees across 50+ countries, we are committed to delivering top-notch customer support for industry-leading brands. Now, we are expanding our Lisbon hub and looking for talented professionals to join our team.

Is this role not the perfect fit for you? Send your CV to jouwrecruiter@bluselection.com to be considered for other projects or future opportunities!