Are you looking for an exciting opportunity to work in a dynamic, international environment? Do you have a passion for helping others and solving problems? If so, this role is for you! The starting date is the 17th of February, so don't wait too long! 

As a German Customer Support Agent, your primary responsibility will be to assist customers in resolving inquiries and issues while ensuring a high level of customer satisfaction.

Your responsibilities and impact as a German Customer Support Agent will be:

• Provide high-quality customer support via phone, email, and chat.

• Resolve inquiries related to products, services, or accounts promptly and professionally.

• Build rapport with customers, understanding their needs and ensuring a positive experience.

• Collaborate with internal teams to address technical issues and follow up on open cases.

• Accurately document customer interactions and solutions in the system.

• Stay up-to-date on company policies, services, and tools to provide effective support.

Skills, qualifications, and interests you need to succeed in this role:

• Fluent in German (native level) and proficient in English (B2 level or higher).

• Prior experience in customer service, technical support, or a similar role is a plus.

• Excellent communication and problem-solving skills.

• Ability to multitask and work in a fast-paced environment.

• Strong team player with the ability to work independently when required.

• Eligibility to work in Spain.

What’s in it for you?

• Relocation Package: Flight Ticket up to € 200,- and € 400,- per month, for three months for your rent. 

• Wage of € 21.500 a year. 

• A bonus structure.

• Health Insurance.

• Full-time, office-based position from, 9 AM - 6 PM.

• Opportunity to work in a multicultural and vibrant city like Malaga.

Your Future Company:

This global leader in customer experience services was founded by two French entrepreneurs in 2000. With over 75,000 multilingual employees across 50+ countries, they are trusted by some of the most progressive brands worldwide. Their Malaga hub is growing, and they are looking for new talent to join their journey.