Are you ready to start your career in Lisbon, Portugal? Then we have an exciting opportunity as an E-commerce Support. Classify content and have a significant impact on maintaining user safety and brand integrity while working for one of the biggest Social Media Platforms worldwide.

Your responsibilities and impact working as a E-commerce support will be:

• Reviewing various types of content (videos, images, text, and audio) in accordance with policies.
• Identify and address root causes of reported issues promptly, ensuring excellent service and summarizing Q&A in the knowledge management tool.
• Promptly escalate critical/high-risk cases to the appropriate authority for resolution.
• Responding to customer inquiries related to Trust & Safety actions, including abuse reports and enforcement appeals.
• Ensuring user and brand safety through effective content moderation practices.

Skills, qualifications and interests you need to succeed in this role:

• A native-level proficiency in Italian and a minimum C1 level of English
• A valid Portuguese work permit (required) or a nationality that allows you to work in an EU-country
• Living in or willing to relocate to Lisbon for an international career and life experience
• Keeping up-to-date with social media trends and practices
• Motivation and commitment to perform the assigned tasks effectively
• Excitement about intercultural communication and embracing the expatriate lifestyle

What’s in it for you?

• Type of contract: Unfixed term contract, 30 days probation period
• Start day in May/June
• Working hours: full time (40h/week) 
• Salary conditions: 1125 € gross/month + performance bonus 120 € from 4th full month + 7€ meal voucher/ day
• Health insurance from the beginning
• Paid professional training
• Fun and engaging company-wide initiatives
• Excellent work culture

For international candidates:

• Reimbursement of your initial flight expenses after 3 months
• Up to 360.00 euros for accommodation per month for 3 months (Reimbursed during 3 months)
• Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation

Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

What should you expect from living in Lisbon?

• A colorful city view and a rich cultural history
• Pros of living in a European capital on a budget
• Delicious Portuguese cuisine and famous cafe culture
• Friendly people, good vibes and a happy-go-lucky urban life
• Warm climate all year and a sunny beach life next to the Atlantic
• A large English-speaking local community and international environment

Is this project not the best fit for you? Feel free to check our other opportunities https://www.bluselection.com/jobs or send us your CV to be considered for other projects or future opportunities!