Our client believes that great people create great products. Since 2010, they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier. Today, their cloud-based software is trusted by over 100,000 companies in 179 countries. With a team of more than 850 employees from 50+ nationalities and offices across Europe and the US, they continue to grow, having become one of Estonia’s leading tech companies.

Our client is looking for a Customer Success Manager to join their Berlin office and to serve as a trusted & strategic advisor to key executive-level stakeholders within their assigned portfolio of accounts. You’ll be responsible for customer onboarding, increasing user acquisition and engagement, ensuring retention and uncovering and closing upsell opportunities. 

Your responsibilities and impact working as a Customer Success Manager will be:

• Act as the main point of contact for strategic accounts post-sale, ensuring a smooth onboarding experience tailored to the customer’s business needs.

• Build and maintain strong relationships with key stakeholders to drive long-term retention and maximize product adoption.

• Proactively influence usage and engagement to ensure customers realize the full value of the product.

• Continuously identify upsell opportunities to drive expansion revenue.

• Ensure the timely and effective delivery of solutions aligned with customer goals.

• Adapt communication style to engage with various stakeholders, from executives to end-users.

• Serve as an escalation point for customer concerns, particularly during security incidents.

• Advocate for high-value customers internally, providing insights on market trends and customer challenges.

• Stay informed on industry trends to effectively advise customers across different sectors.

• Conduct video calls using web-based tools to foster strong client relationships and ensure a seamless experience.

Skills, experiences and interests you need to succeed in this role:

• Fluency in German and English

• At least 2 years professional experience in Account Management/Customer Success within the tech industry

• Excellent self-awareness in handling customer escalations by consistently adhering to all established workflows.

• Ability to manage competing priorities and adapt quickly in a fast paced environment, without losing personal touch with customers or strategy

• Passion for proactively investing in your own training and development across multiple business industries

• Experience with CRM and CSM (e.g. Gainsight) systems is an advantage

What's in it for you?

• A value-driven, people-first company culture

• A diverse team of colleagues from over 50 countries, with offices across Lisbon, Prague, New York, Berlin, and more

• A hardworking team that knows how to have fun while getting things done

• Freedom to share ideas and execute them with the full support of the team

• Flexible working hours for a balanced professional and personal life

• Numerous opportunities for personal and professional growth with internal and external training

• A competitive salary package with excellent benefits (annual bonus, health insurance, meal allowance, flexible benefits for transport, technology, etc.)

• Our client is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of background.

• This position can be performed hybrid from Berlin, remote in Germany or hybrid in Lisbon!

Interested in joining our client's team? Apply today!