Join an exciting, fast-paced team as a Customer Service agent for the French Market, where you’ll represent a global leader in coffee and ensure customers enjoy an exceptional journey from start to finish.

Your responsibilities as a Customer Service agent will include:

• Managing inbound and outbound communications via phone, email, and chat to assist customers with their inquiries and needs.

• Providing solutions through First Contact Resolution to minimize escalations or follow-ups.

• Representing the brand with enthusiasm and in-depth knowledge of its products and services.

What you’ll bring to the role:

• Language skills: Native-level French and a minimum B2 level in English.

• Strong interpersonal and communication skills with the ability to adapt to diverse customer needs.

• Previous experience in customer service, sales, or a similar role (preferred but not required).

• A proactive, detail-oriented mindset with a focus on delivering customer satisfaction.

Compensation:

• With accommodation (shared flat with all bills included): 1,050€ gross/month.

• Without accommodation: 1,305€ gross/month.

• Reimbursement for your flight to Lisbon (after 9 months).

• A yearly round-trip flight to visit family and friends (within Europe).

• Airport pick-up upon arrival to make your transition smoother.

• Free Portuguese lessons (because learning a new language is always fun!).

• Access to social events, cooking classes, and sports activities to help you feel at home.

• Assistance with opening a bank account, setting up essential paperwork, and navigating your new life abroad.