Our client is passionate about delivering exceptional customer experiences and is currently seeking a Customer Service Assistant to join their dynamic team in Sant Cugat del Vallès. As part of their team, you’ll play a key role in ensuring customers feel supported and valued at every stage of their journey.

What's in it for you: 

• 6-month contract (maternity leave replacement, with the possibility of a permanent contract)
• Hybrid work flexibility
• Starting date: As soon as possible

Your responsibilities and impact working as a Customer Service Assistant will be:

This position involves customer file management, customer support, and order management. Some of the key tasks include:

• Processing and managing customer orders using the company’s ERP system.
• Monitoring delivery schedules and stock availability to ensure smooth operations.
• Advising customers on alternative products in cases of stock shortages.
• Handling disputes with professionalism and efficiency.
• Coordinating with the accounting team to oversee customer payments.

Skills, qualifications, and interests you need to succeed in this role:

• Languages: Native-level Italian and fluent English (knowledge of French is a plus).
• Communication: Exceptional communication skills and a collaborative mindset.
• Experience: Previous experience in customer service, order processing, or a similar role is required.
• Technical Skills: Proficiency in Microsoft Word and Excel; familiarity with SAP is a strong advantage.
• Multitasking: Ability to manage multiple tasks effectively in a fast-paced environment.

Your Future Company: 
Our client is a leading entity in the international market for high-quality tableware and packaging solutions. Renowned for its dedication to sustainability and innovative design, the company offers a diverse array of products. With a focus on superior quality and eco-friendly practices, it serves multiple industries, including hospitality, food service, and retail.