Are you passionate about digital platforms and helping users bring their creative projects to life? Do you have a keen interest in website development and online design? If you’re a tech-savvy problem solver with a flair for customer support, we want you on our team! Join us and assist millions of users worldwide in optimizing their online presence.

Your responsibilities and impact as a Customer Service Specialist will be:

• Deliver exceptional customer service via chat, email, and phone.

• Troubleshoot user issues on the platform, providing clear guidance and solutions.

• Educate users on the platform’s tools and features to enhance their website experience.

• Collaborate with product and development teams to address and resolve complex technical issues.

• Stay updated on new platform features and updates to ensure accurate support.

• Collect and share user feedback to contribute to continuous platform improvements.

Skills, qualifications, and interests you need to succeed in this role:

• You have a native level of French and a fluent level of English – this is essential.

• You have a strong interest in web design, online platforms, and technology.

• You possess excellent problem-solving abilities and attention to detail.

• You demonstrate outstanding communication and interpersonal skills.

• You are adaptable, eager to learn, and committed to continuous skill development.

• You thrive in an international, fast-paced environment and are a true team player.

• You must hold EU citizenship or a valid work permit for Portugal.

What’s in it for you?

• Working hours: Monday to Saturday, rotating shifts from 8 AM to 8 PM.

• Compensation package: 900€ gross/month x 14 months + up to 150€/month performance bonus + meal vouchers of 7.23€/workday + reimbursement of some transportation costs + private health insurance and dental plan (after six months).

• Relocation benefits: If you live outside Portugal, reimbursement (up to 400€) of your initial flight ticket after 6 months with the company + 3 months of free accommodation provided.

• Career growth opportunities: Join a dynamic and innovative work environment with room for professional development.

• Training: Fully paid training to help you succeed and evolve in your role.

• Team environment: Work alongside a diverse, multicultural team in a collaborative atmosphere.

Your Future Company:

Founded by visionary entrepreneurs, this global company has become a leader in customer experience, with thousands of employees worldwide. Based in Lisbon, their international hub handles customer service for some of the world’s most innovative brands across various sectors. Join a company that values creativity, excellence, and the user experience, and be part of a journey that empowers users around the globe.