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Claims Investigation Specialist (French Speaker)

Job description

In this role, you will handle end-to-end claims processes, identify potential fraud, and work closely with internal and external stakeholders to deliver a seamless customer experience.

Key Responsibilities:
  • The core work of a Claims Specialist is to provide excellent community support for host and guests seeking assistance from Host Guarantee,  Host Protection Insurance Experience Protection insurance.
  • Handle the designated inboxes through inbound and outbound tickets/emails, outbound calls and case work.
  • Initiating, investigating and resolving cases involving complex damages, liability claims, potential fraud, or brand risk, verifying facts, and determining resolutions based on internal policies.
  • Working closely with stakeholders to align on case strategy
Skills and Experience Required:
  • Native proficiency in French and fluent English
  • Previous experience in Claims, fraud investigation and/or risk analyses
  • Strong problem-solving and critical-thinking skills to resolve challenging customer issues.
  • Excellent verbal and written communication skills, including the ability to explain complex issues clearly.
  • Ability to handle sensitive situations calmly and empathetically while personalizing responses.Strong analytical skills and the ability to prioritize tasks in a fast-paced environment.
  • Experience negotiating claims resolutions effectively and efficiently.
    Competitive salary with performance-based bonuses.
What’s in it for You?
  • Competitive salary with performance-based bonuses and meal vouchers.
  • Relocation support, flight reimbursement after 3 months
  • Health insurance from the start of your employment.
  • Regular social events and community-building activities.