- LocationLisbon
- Job type Junior - 0 years
- Reference5127-33
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Claims Investigation Specialist (French Speaker)
Job description
In this role, you will handle end-to-end claims processes, identify potential fraud, and work closely with internal and external stakeholders to deliver a seamless customer experience.
Key Responsibilities:
- The core work of a Claims Specialist is to provide excellent community support for host and guests seeking assistance from Host Guarantee, Host Protection Insurance Experience Protection insurance.
- Handle the designated inboxes through inbound and outbound tickets/emails, outbound calls and case work.
- Initiating, investigating and resolving cases involving complex damages, liability claims, potential fraud, or brand risk, verifying facts, and determining resolutions based on internal policies.
- Working closely with stakeholders to align on case strategy
- Native proficiency in French and fluent English
- Previous experience in Claims, fraud investigation and/or risk analyses
- Strong problem-solving and critical-thinking skills to resolve challenging customer issues.
- Excellent verbal and written communication skills, including the ability to explain complex issues clearly.
- Ability to handle sensitive situations calmly and empathetically while personalizing responses.Strong analytical skills and the ability to prioritize tasks in a fast-paced environment.
- Experience negotiating claims resolutions effectively and efficiently.
Competitive salary with performance-based bonuses.
- Competitive salary with performance-based bonuses and meal vouchers.
- Relocation support, flight reimbursement after 3 months
- Health insurance from the start of your employment.
- Regular social events and community-building activities.