Our client thrives on the belief that exceptional people create outstanding products. Since 2010, they have been equipping sales and marketing teams worldwide with powerful, user-friendly software tools designed to accelerate and simplify their workflows. With over 100,000 companies in 179 countries relying on their cloud-based solutions, they’ve become one of Estonia’s leading tech innovators.

Our client is seeking a B2B Customer Care Specialist to join their dynamic Lisbon team. In this role, you’ll provide exceptional support to French-speaking clients while collaborating with various teams to ensure customer satisfaction and loyalty. If you’re passionate about problem-solving, building relationships, and being part of a global team, this role is for you.

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Your Responsibilities in the Role of B2B Customer Care: 

As a key member of the team, you’ll be responsible for:

• Providing first-class assistance to clients via emails, chat and phone, resolving inquiries in a timely and professional manner.

• Troubleshooting technical issues and delivering tailored solutions to meet customer needs.

• Collaborating with product, engineering, and customer success teams to stay updated on the latest features and enhancements.

• Guiding both new and existing customers to maximize their use of the company’s tools and services.

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To succeed in this role, you'll need:

• Fluency in French and English

• At least 1 year of experience in customer-facing roles (e.g., customer support, sales, or account management).

• Strong interpersonal and communication skills, both verbal and written.

• The ability to multitask and manage multiple customer interactions simultaneously.

• Confidence in using tools like CRM platforms (Salesforce, Zoho) and helpdesk software (e.g., Zendesk, Intercom, Freshdesk).

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Why Join the Team?

This is more than a job—it’s an opportunity to grow and thrive in an empowering environment. Here’s what’s in store for you:

• A people-first company culture that values diversity, collaboration, and innovation.

• A vibrant, multicultural team representing over 50 nationalities, with offices in Lisbon, Prague, Berlin, New York, and more.

• Hybrid work model to support a balanced personal and professional life.

• Opportunities for career growth with access to internal and external training programs.

• A competitive salary package with amazing perks, including an annual bonus, health insurance, meal allowance, flexible benefits (e.g., transport, technology), and more.

• A supportive environment where your ideas are not only heard but encouraged and implemented.

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Ready to Make an Impact?

If you’re excited to join a fast-growing, customer-centric company that’s shaping the future of sales and marketing tools, apply today and take the next step in your career!

Our client is an equal-opportunity employer committed to building an inclusive workplace where everyone feels valued, regardless of their background.