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Technical Support for Digital Entertainment Industry (German Speaker)

Job description

As a Technical Support Agent, you will be responsible for addressing escalated customer inquiries, complaints, and issues related to products and services for a well renamed entertainment brand. Your primary duties will involve investigating complex cases, providing timely resolutions, and ensuring customer satisfaction while adhering to company policies and standard's. 

Your responsibilities and impact working as a Technical Support Agent will be:

  • Address escalated customer inquiries, complaints, and technical issues related to products and services.
  • Conduct thorough investigations into escalated cases, analyze data, and identify root causes for appropriate solutions.
  • Communicate with customers via phone, email, or chat to understand concerns and deliver timely resolutions.
  • Make informed decisions based on company policies, product knowledge, and customer needs.
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Skills, qualifications and interests you need to succeed in this role:
  • A native-level proficiency in German and a minimum C1 level of English
  • A valid Portuguese work permit (required)
  • Living in or willing to relocate to Lisbon for an international career and life experience
  • Motivation and commitment to perform the assigned tasks effectively
  • Excitement about intercultural communication and embracing the expatriate lifestyle
What’s in it for you?
  • Type of contract: Unfixed term contract, 30 days probation period
  • Working hours: full time (40h/week) Monday-Friday 9:00-18:00 
  • Salary conditions: 850€ gross per month + 50€ tech bonus + 200€ language bonus + 120€ performance bonus
  • Loyalty bonus of 300 euros every three months
  • Health insurance after 6 months 
  • Paid professional training
  • Employee discounts
  • Fun and engaging company-wide initiatives
  • Excellent work culture
For international candidates:
  • Reimbursement of your initial flight expenses after 3 months
  • Up to 400.00 euros for accommodation. per month for 4 months (Reimbursed during 4 months)
  • Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation
Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

What should you expect from living in Lisbon?
  • A colorful city view and a rich cultural history
  • Pros of living in a European capital on a budget
  • Delicious Portuguese cuisine and famous cafe culture
  • Friendly people, good vibes and a happy-go-lucky urban life
  • Warm climate all year and a sunny beach life next to the Atlantic
  • A large English-speaking local community and international environment