Are you passionate about ensuring a safe and enriching online experience for users worldwide? Do you thrive in a dynamic environment where every day brings new challenges and opportunities? If so, we have a great opportunity to start your career as Social Media Content Moderator in one of Europe's most vibrant cities - Lisbon.

Your responsibilities and impact working as a Social Media Content Moderator will be:

• Reviewing various types of content (videos, images, text, and audio) in accordance with policies.

• Classifying the typology of content (videos, images, text, and audio) based on established processes and policies.

• Responding to customer inquiries related to Trust & Safety actions, including abuse reports and enforcement appeals.

• Ensuring user and brand safety through effective content moderation practices.

• Disclaimer: Please be aware that these tasks involve extensive exposure to sensitive content, including vulgar content, violence, pornography, and fake news.

Skills, qualifications and interests you need to succeed in this role:

• A native-level proficiency in German and a minimum B2 level of English

• A valid Portuguese work permit (required)

• Living in or willing to relocate to Lisbon for an international career and life experience

• Keeping up-to-date with social media trends and practices

• Resilience to sensitive content, demonstrating emotional maturity and professional detachment

• Motivation and commitment to perform the assigned tasks effectively

• Excitement about intercultural communication and embracing the expatriate lifestyle

What’s in it for you?

• Type of contract: Unfixed term contract, 30 days probation period

• Working hours: full time (40h/week) Monday- Sunday 8:00-20:00 

• Salary conditions: 1,450 € gross/month + 100€/month retention bonus + 300 € loyalty bonus every 3 months + 3,000 € signings bonus + performance bonus 120 € from 4th full month

• Health insurance provided from the beginning 

• Paid professional training

• Employee discounts

• Fun and engaging company-wide initiatives

• Excellent work culture

For international candidates:

• Up to 200 € for the cost of a travel ticket (reimbursement after 3 months upon evidence of travel ticket)

• Up to 400 € for accommodation/ months for 4 months

• Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation

Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

What should you expect from living in Lisbon?

• A colorful city view and a rich cultural history

• Pros of living in a European capital on a budget

• Delicious Portuguese cuisine and famous cafe culture

• Friendly people, good vibes and a happy-go-lucky urban life

• Warm climate all year and a sunny beach life next to the Atlantic

• A large English-speaking local community and international environment

Is this project not the best fit for you? Feel free to check our other opportunities for German speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities!