What’s in it for you?

• A fixed monthly salary of 800 Euros
  
• Mobile office with up to 40% of your total contracted hours (job and position permitting)
  
• Access to LinkedIn Learning
  
• Individual support on mental health & well-being
  
• Urban Sports Club
  
• Corporate benefits platform
  

Your responsibilities and impact as a Production Support Intern will be:

• Assist in identifying customer-driven issues and translating them into improvements for all digital web applications.
• Support as the first point of contact for internal stakeholders, managing incoming issues and requirements for digital product applications.
• Help set up, test, and verify promotions for customers within the promotion engine.
• Monitor e-commerce and infrastructure KPIs using their monitoring systems, and support the team in initiating further actions and processes to understand the implications between issues and their impact on customers.
• Contribute to improving customer satisfaction by understanding, prioritizing, and estimating the impact of issues on both customers and the business.
• Assist as a proactive incident manager, ensuring transparent communication within their emergency channels.
• Help ensure high product quality by participating in periodic tests
• Work with web analysis, product management, and user experience teams, to create a customer-centered shopping experience.
  

Skills, qualifications, and interests you need to succeed in this role:

• Currently pursuing a Bachelor's or higher degree in technical, commercial studies, or a comparable field.
• Some experience in a support role, ideally in e-commerce or related to digital projects, is a plus.
• Passionate about evaluating and solving problems with attention to detail.
• Eager to continuously learn and broaden your knowledge.
• Hands-on, service-oriented, and customer-driven.
• Strong written and verbal communication skills.
• Experience with JIRA and Confluence is a plus.
• Fluent in English (German or Spanish is a plus)