Are you a fluent German speaker with a passion for travel and customer service? Join the dynamic team in Lisbon for a leading holiday platform, where you'll assist our German-speaking customers in creating unforgettable travel experiences. As a Customer Service Representative, you'll handle inquiries, provide expert advice, and resolve issues efficiently. Your excellent communication skills will ensure our customers enjoy a seamless booking process. Be part of a company that values excellence and customer satisfaction!

Your responsibilities and impact working as a Holiday Consultant for Customer Service for Holiday Platform:

• Providing accurate and detailed information about the company's holiday offers.

• Managing and responding to customer requests through phone and email.

• Assisting customers with managing their bookings, queries and requests.

• Ensuring excellent customer satisfaction by exceeding customer expectations

Skills, qualifications and interests you need to succeed in this role:

• Native-level proficiency in German and a minimum C1 level of English

• A valid Portuguese work permit (required)

• Living in or willing to relocate to Lisbon for an international career and life experience

• Flexibility and ability to adapt to changes with a positive mindset

• Motivation and commitment to perform the assigned tasks effectively

• Excitement about intercultural communication and embracing the expatriate lifestyle

What’s in it for you?

• Type of contract: Unfixed term contract, 30 days probation period

• Working hours: full time (40h/week) Monday- Sunday 8:00-20:00 

• Salary conditions: 1,375 € gross/month  + 300 € loyalty bonus every 3 months + 3,000 € signings bonus + performance bonus 120 € from 4th full month

• Health insurance is provided from the beginning

• Paid professional training

• Employee discounts

• Fun and engaging company-wide initiatives

• Excellent work culture

For international candidates:

• Up to 200 € for the cost of a travel ticket (reimbursement after 3 months upon evidence of travel ticket)

• Up to 360 € for accommodation/ months for the first 3 months (reimbursed during 3 months)

• Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation

Your Future Company:

Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be a member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support the operational needs for clients and deliver a seamless experience to customers in the moments that matter.

What should you expect from living in Lisbon?

• A colorful city view and a rich cultural history

• Pros of living in a European capital on a budget

• Delicious Portuguese cuisine and famous cafe culture

• Friendly people, good vibes and a happy-go-lucky urban life

• Warm climate all year and a sunny beach life next to the Atlantic

• A large English-speaking local community and international environment

Is this project not the best fit for you? Feel free to check our other opportunities forGerman speakers in Portugal or send us your CV to be considered for other projects or future opportunities.