For one of our clients, an international Shared Service Center based in Barcelona, we are currently recruiting for a User Access Manager.

The Job.

In this role, you will be responsible for providing IT Support for all users in Continental Europe. The main tasks include:
– Onsite and Offsite IT support for IT Management team and end-users
– Install and configure new IT Equipment
– Stock control and management of IT assets
– Identify and resolve software and hardware incidents via the internal ticketing system
– Provide excellent customer service, ensure the highest level of customer satisfaction
– Participate in hardware and software roll-out projects

The Profile.

The ideal candidate has a strong experience in a similar role and has strong analytical skills.
– English on a business level + any other EU language
– ITIL, CCNA, MTA or similar accreditation is an advantage
– Min. 3 years of experience in deskside (desktop) IT support in an international or European company
– Hardware knowledge: PC, Printers, Phones + cell phones, Video conference (cameras and microphone/speakers)
– OS: Windows 7 expert knowledge; iOS + Android high knowledge; Mac OS X knowledge is a plus
– Strong analytical skills and attention to detail
– Solution oriented and motivated
– Positive mindset with a hands-on attitude
– Able to troubleshoot
– Excellent problem-solving and communication skills

The Offer.

– Salary based on level of experience + additional benefits (meal vouchers, life insurance, pension plan, etc.)
– Career opportunities
– A job with a large scope of responsibilities
– International and multicultural environment
– A Company with worldwide reputation
– Start date: asap, to be discussed

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